Client Manager

2 days ago

Chennai, Tamil Nadu, India RRD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Description:Act as a vital link between the client and the operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered. Contribute in the preparation of the team Profit and Loss statement on a monthly basis

Essential Qualifications: Graduate / MBA / Post Graduate Diploma

Technical Qualifications: Working knowledge of MS Office Suite

Experience: Minimum of 4 years of work experience, of which at least 2 years in a supervisory role.

Organization Structure: Report to the Operations Account Manager / Associate Operations Account Manager

Work Schedule: Required to work in flexible schedule during day, night and weekend shifts

Description of Responsibility

Client Management:

  • Single point contact for the client and the senior management for a specific shift
  • Interface with clients frequently and maintain an excellent relationship with them

Project Management

  • Oversee and coordinate the day-to-day shift activities
  • Ensure accuracy is maintained in jobs submitted to clients
  • Set-up work, shift schedules, evaluate recommended software and deal with and report any problems that may arise
  • Responsible for quality and timely completion of all projects
  • Delegate and manage production capacity on the shift
  • Constant interaction with AOAM/ OAM / QM on any issues in the shift

Team Management

  • Manage a team of document specialists, proofreaders and quality control specialists
  • Develop strong inter-personal relationships with the team
  • Coach, counsel, train team members
  • Develop an environment that provides motivation and development opportunities for the team
  • Introduce initiatives for team development
  • Support and develop direct reports in their work
  • Recognize and reward performance and ensure welfare measures are carried out

Management Information Systems

  • Responsible for tracking shift utilization, capacity, accuracy of projects, attendance, training, productivity, deadline adherence and quality, etc.
  • Track training and Adherence

Security Management

  • Responsible for adherence to security norms including print security and physical access procedures in the team
  • Ensure appropriate security for all desktops, printers and any other IT equipment used by the team
  • Responsible for ensuring all members of the team go through security and compliance awareness programs as per policy

Competencies Required

  • Customer Service Orientation
  • Inter-cultural Competence / Diversity
  • Excellent Communication skills
  • People Management Skills
  • Conflict Management
  • Team Effectiveness
  • Change Management

  • Client Manager

    1 week ago

    Chennai, Tamil Nadu, India NTT Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Client...

  • client Relationship Management

    1 day ago

    Chennai, Tamil Nadu, India Covenant Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hiring Alert Job Title: Director – Client Relationship Management (CRM)Company: Covenant Consultants )Location: Kosmo One Tech Park,Ambattur Estate, ChennaiWork Mode: On-siteAbout Covenant ConsultantsCovenant Consultants is one of India's largest permanent recruitment companies, with a 400+ strong team and a legacy spanning over 20 years. With more than...

  • Client Relationship Manager

    1 day ago

    Chennai, Tamil Nadu, India a367a9da-d867-446c-a3fa-ac7918ce20be Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Company DescriptionOliva Skin & Hair Clinic is a leading dermatology clinic chain operating since 2009, with 34 state-of-the-art clinics across 9 major Indian cities. Recognized as the No. 1 Dermatology Clinic Chain by the Times of India, Oliva is renowned for providing advanced, safe, and personalized skin and hair treatments. Our team of over 125 certified...

  • Client Serving Manager

    2 days ago

    Chennai, Tamil Nadu, India Jst Grow Digital Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Description:We are seeking a dynamic and driven Client Serving Manager with a passion for influencer marketing to join our team. As a Client Serving Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and delivering exceptional influencer marketing campaigns. You will serve as the...

  • Client Relationship Manager

    6 days ago

    Chennai, Tamil Nadu, India TECEZE Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the RoleIT Services - CRMLocation: Chennai/Mumbai/Bangalore/Delhi/HyderabadThe role involves maintaining and establishing business relationships between the company and its clients, developing IT projects to meet business needs, and ensuring timely delivery of IT initiatives related to customer services.ResponsibilitiesMaintain and establish business...

  • Client Services Manager

    3 days ago

    Chennai, Tamil Nadu, India Jollo Experiences Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome toJollo Experiences, a leading marketing agency in Chennai specializing in digital marketing, branding, video marketing, advertising, and media production. With a commitment to innovative and results-driven marketing strategies, we empower businesses of all sizes to achieve their goals and grow their brands. Our transparent...

  • Client Account Manager

    3 days ago

    Chennai, Tamil Nadu, India Mathsering Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About Maths.EngineeringMaths.Engineering is a digital learning platform transforming how engineering mathematics is taught across India. With step-by-step animated video content aligned to university syllabi, we make complex math concepts simple and engaging for students. Our platform is used by colleges and individual learners across the country, and we are...

  • Manager- Client MI

    4 days ago

    Chennai, Tamil Nadu, India Standard Chartered Bank Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job ID: 42046Location: Chennai, INArea of interest: Audit, Accounting & FinanceJob type: Regular EmployeeWork style: Office WorkingOpening date: 10 Oct 2025Job SummaryThis role is within the Corporate and Investment Banking business ("CIB"). CIB business has a footprint across the globe with an annual >USD11 bn revenue and risk weighted assets around...

  • Client Acquisition Manager

    2 weeks ago

    Chennai, Tamil Nadu, India ViFin Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Key Responsibilities:• Strategic Partnerships:Identify, approach, and secure new hospital partnerships to drive business growth.• Stakeholder Engagement:Meet with key stakeholders in hospitals to understand their needs and present ViFin's solutions effectively.• Negotiation:Lead negotiations to finalize agreements and ensure mutually beneficial...

  • Client Acquisition Manager

    2 weeks ago

    Chennai, Tamil Nadu, India ViFin Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:• Strategic Partnerships:Identify, approach, and secure new hospital partnerships to drive business growth.•Stakeholder Engagement:Meet with key stakeholders in hospitals to understand their needs and present ViFin's solutions effectively.•Negotiation:Lead negotiations to finalize agreements and ensure mutually beneficial outcomes...