Client Success Manager

6 days ago

Chennai, Tamil Nadu, India Billedright Healthcare Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for an Senior Client Success Senior Manager with excellent interpersonal skills to lead and manage our dynamic team.

Specific Job Duties / Responsibilities:

  • Acting as the key liaison between the company and clients, ensuring that client needs are met.
  • Formulating and executing strategies to improve process efficiency and client satisfaction.
  • Leading the resolution of client complaints and issues, focusing on long-term solutions.
  • Overseeing the collection, analysis, and presentation of client data and financial reports.
  • Auditing and improving billing and collections operations.
  • Managing team performance, resource allocation, and professional development.
  • Keeping up-to-date with industry regulations and carrier rule changes.
  • Collects and compiles accurate statistical reports
  • Works closely with CSM, RCM and PET department Audits current procedures to monitor and improve efficiency of billing and collections operations
  • Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payer regulations, guidelines, and requirements Participates in the development and implementation of good productivity practices
  • Keep up to date with general carrier rule changes and distribute the information

General Responsibility.

  1. Identify opportunities for automation
  2. Guiding & Hand holding the team
  3. Team Management
  4. Resource Management
  5. Performance Management
  6. Handling client escalations along with SD team and working on permanent solutions
  7. Responsible for the motivating the team regularly

Ms. Farjana Shajahan

If you are interested in the job, kindly send your resume to the above-mentioned email.

Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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