
Billing Associate
5 days ago
Job Title Associate- Billing
Department -Patient Service
Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore
Qualification- Any graduation (mandatory) NO Diploma.
Experience- freshers only
Roles and Responsibility;
∙Communicating and coordinating with patient and the doctors
∙Managing calls and customer queries escalated by the team.
∙Identify and assess customers' needs to achieve 10/10 satisfaction rate.
∙Ability to plan & organize ones work schedule effectively.
∙Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7
∙Error free billing (IP) to be maintained.
∙Build sustainable relationships and trust with customer
accounts through open and interactive communication
∙Provide accurate, valid and complete information by using
the right methods/tools
∙Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
∙Follow communication procedures, SOP's guidelines and policies and implement the same.
∙Take the extra mile to engage customers
∙Ability to multi-task, prioritize, and manage time effectively
∙Stay motivated and motivate the team to deliver exceptional customer care
∙To carry out any other task assigned by higher authority.
∙Sending daily/weekly/monthly reports as specified by
department head.
Job Types: Full-time, Regular / Permanent
Regards,
Ashika
Associate HR
Job Type: Full-time
Pay: ₹23, ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
Experience:
- Accounting: 1 year (Required)
- Microsoft Excel: 1 year (Required)
Work Location: In person
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