Associate - Patient Services

2 days ago

Yelahanka, Karnataka, India Cytecare Hospital Full time ₹ 2,20,000 - ₹ 2,50,000 per year
  • Register walk-in, appointment, and referral patients accurately in the HIS.
  • Generate and explain consultation, investigation, and pharmacy bills.
  • Collect payments (cash, card, UPI, insurance co-payments) and reconcile daily collections.
  • Coordinate with diagnostic departments (lab, radiology) for order entry and report tracking.
  • Assist patients with queries regarding OP billing and procedures
  • Open and maintain accurate patient files upon admission with relevant billing categories (self-pay, corporate, TPA, etc.).
  • Ensure timely and correct posting of services, procedures, doctor visits, and investigations.
  • Track bed charges, shifts, and room upgrades and apply charges accordingly.
  • Generate interim and final bills with complete verification.
  • Liaise with nurses, consultants, and pharmacy for documentation and billable entries.
  • Pre-authorisation form coordination: Collect, verify, and submit necessary documents to TPA/insurance desk.
  • Follow-up on approvals, queries, and enhancements with the insurance company.
  • Guide patients on insurance coverage, exclusions, and balance payments (if any).
  • Coordinate discharge formalities including final authorization and billing closure.
  • Update and maintain insurance logs, denial records, and claim status.
  • Ensure patient records and billing data are updated and stored per hospital policy.
  • Maintain confidentiality and patient data integrity.
  • Escalate system or service errors to supervisors promptly

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Hospital Billing & Insurance: 1 year (Required)

Language:

  • English & Kannada (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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