Director - Off-Role Hiring (Blue Collar Workforce Management)

2 weeks ago

Bengaluru, Karnataka, India Zepto Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Role & responsibilities

Role: Director - Off-Role Talent Sourcing/Hiring

Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics

Core Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.

Qualification: MBA-HR or any HR-related specialization.

Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.

Responsibilities, aka, what wed like you to deliver:

  • Lead the Sourcing charter for the hiring of blue collar folks across all verticals.
  • Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
  • Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
  • Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
  • Implement strategies to enhance employee satisfaction and retention.
  • Ensure the onboarding process meets the needs of the function.
  • Implement performance management processes and provide coaching to support career development.
  • Identify training needs and coordinate relevant development programs.
  • Foster a culture of continuous learning and skill development within the teams.
  • Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
  • Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)
  • Provide regular reports to leadership on HR-related KPIs.
  • Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
  • Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
  • Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.

Preferred candidate profile

  • People with endless curiosity and hunger to learn
  • Owners who will think of Zepto as their own venture
  • Operators obsessed with customer experience
  • Good knowledge of labour regulations
  • Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.

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