
FTTx HSI Performance
7 days ago
- Posted Date
20 Jun 2025
- Function/Business Area
Engineering & Technology
- Location
Mumbai
- Job Responsibilities
- Define and monitor KPI`s for HSI Service
- Measure and monitor service outage and service degration
- Analyse by building correlation with inputs from various data source
like device, network, content and origin server to proactively monitor
customer experience. - Take input to cross functional teams for enhancing service
experience. - Work with Analytics and Automation team for creating dashboard
- Conduct audit of process through the life cycle journey of customer
and monitor experience. - Work closely with analytics team to create new set of KPI`s for
improving customer experience. - Use probes and tools to analyse user and platform behaviour and
suggest for improvement in performance. - Ensure adherence to standard operating process to achieve end
objectives - Education Requirement
B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline
- Experience Requirement
8 - 15 years
- Skills & Competencies
- Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
- Analytical Skills
- Communication and Interpersonal skills
- Team handling skills
- Ownership mindset
- Location Map : Mumbai
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