FTTx Voice Performance

7 days ago

Mumbai, Maharashtra, India Jio Full time ₹ 15,00,000 - ₹ 28,00,000 per year
  • Posted Date

20 Jun 2025
- Function/Business Area

Engineering & Technology
- Location

Mumbai
- Job Responsibilities

  1. Define and monitor KPI`s for Voice and gaming Service
  2. Measure and monitor service outage and service degration
  3. Analyze by building correlation with inputs from various data

    source like device, network, content and origin server to proactively

    monitor customer experience.
  4. Take input to cross functional teams for enhancing service

    experience.
  5. Work with Analytics and Automation team for creating dashboard
  6. Time to time audit of process through the life cycle journey of

    customer and monitor experience.
  7. Work closely with analytics team to create new set of KPI`s for

    improving customer experience.
  8. Use probes and tools to analyze user and platform behavior and

    suggest for improvement in performance.
  9. Ensure adherence to standard operating process to achieve end

    objectives
  10. Education Requirement

B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline
- Experience Requirement

8 - 15 years
- Skills & Competencies

  1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
  2. Analytical Skills
  3. Communication and Interpersonal skills
  4. Team handling skills
  5. Ownership mindset
  6. Location Map : Mumbai

  • FTTX Engineer Broadband

    2 weeks ago

    Mumbai, Maharashtra, India Deep HR Services Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    No of position: 5Experience require: 2 to 3 YearsLocation : Thane and Central Line.Basic knowledge in broadband technician or basic splicing knowledge we also consider.Job Description:Resolve, repair and install broadband fiber optics systems and ensure that they work properlyExamine and replace faulty and old fiber optic cables and also organize scheduled...

  • FTTx HSI Performance

    1 week ago

    Mumbai, Maharashtra, India Jio Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Posted Date20 Jun 2025- Function/Business AreaEngineering & Technology- LocationMumbai- Job ResponsibilitiesDefine and monitor KPI`s for HSI Service Measure and monitor service outage and service degration Analyse by building correlation with inputs from various data source like device, network, content and origin server to proactively monitor customer...

  • Network Voice

    2 weeks ago

    Mumbai, Maharashtra, India IDESLABS PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Network Voice & Video SME - PnCProvide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance.Monitor system health and performance, addressing issues proactively to prevent service disruptions.Handle routine maintenance tasks, including software updates, patches, and system...

  • Hiring For Voice

    5 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,40,000 - ₹ 9,90,000 per year

    TECH MAHINDRA - HIRING for Voice and Chat Process - FRESHERS/EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Network Voice Admin

    1 week ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    1.Should have knowledge and experience ona. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI.b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devicesc. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshootingd....

  • Unified Voice

    2 weeks ago

    Navi Mumbai, Maharashtra, India Amsys It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Administer and support Cisco Unified Communications Manager (CUCM), Webex Calling, and Webex Contact Center.Manage voice recording platforms (Cistera or similar).Oversee certificate lifecycle management (deploy, renew, secure).Monitor performance using LogicMonitor, WhatsUp Gold, SolarWinds, or similar tools.Configure and administer firewalls (Cisco ASA/FTD,...

  • Voice Process

    1 week ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 20,000 - ₹ 28,000 per year

    Sutherland Hiring for Voice Process (Telecom Domain)Company: Sutherland Global ServicesProcess: Voice Telecom DomainIndustry: BPO / Call Centre Job Type: Full Time, PermanentLocation: MumbaiJob Description:Sutherland is hiring for its Voice Process in the Telecom domain. Were looking for dynamic individuals with excellent communication skills who are...

  • International Voice Process Professional

    4 days ago

    Mumbai, Maharashtra, India Apex One Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Process:International Voice Process Shifts:Rotational (Including Night Shifts) Job RoleWe are hiring enthusiastic and customer-oriented professionals for ourInternational Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity Key ResponsibilitiesHandle inbound/outbound...

  • Hiring For International Voice

    5 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,40,000 - ₹ 8,40,000 per year

    TECH MAHINDRA - HIRING FOR Voice and Chat Process -FRESHERS/EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    3 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    TECH MAHINDRA - HIRING FOR Canadian Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:-...