Network Voice Admin

2 days ago

Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 12,00,000 per year

1.Should have knowledge and experience ona. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI.b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devicesc. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshootingd. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI VoiceFollow customer defined checklists for Voice & Video infrastructure along with Contact centre setupAble to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setupLogs Analysis of Voice and Video infrastructure along with Contact canter setupWilling to work in Designing, building, maintaining, and upgrading the unified communications platform, which includesa. High Availability and DR failoverb. Patch Management monthly & Vulnerability assessment weeklyc. TRAI & DOT restrictions implementation for calling servicesd. Proactive Monitoringe. Daily / Weekly backupf. Voice & Video quality issue Troubleshoot & Logs monitoring & analysis capability.6.Knowledge of Voice L1 & L2 configurationa. IP Phones & Video Conferencing devices configuration related to CUCM and Webex Cloudb. H.323, SIP, MGCP Voice gateway configuration along with Dial-peersc. Genesys On-prem engage and equivalent cloud contact centre agent configuration and troubleshootingd. Should be able to work with Cisco TAC and other vendor support teame. Design and implement the changes of Voice productf. Setup related documentationg. Managing and monitoring of log files of Voice devicesPreparation of Daily/Weekly/Monthly reportsa. Understand & Close security audit points of customers.b. Problem determination and resolution within SLA'sc. Perform Root Cause Analysis for the incidentsd. Co-ordination with Local & Global Teams for various issues.Meeting room, Training room and Board rooms Audio infra knowledgea. Proactive Monitoringb. Voice & Video quality issue Trouble shoot & Logs monitoring & analysis capability.c. Daily health Checkd. Preventive Maintenancee. Plug and play device supportf. Regular Inventory reconciliationg. All types of Video conferencing supporth. Candidate should be able to provide all types of AV devices supportService now ticketing toola. SLA understandingb. End user communication via ticketing platformEvents and Traininga. Thorough understanding of Online eventsb. Thorough understanding of Hybrid eventsc. Thorough understanding of events requirements and best practices to be followedKnowledge of Service now ToolMandatory Skills: Network Voice and Collabration Admin . Experience: 3-5 Years . >

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