uc and um, video conferencing-microsoft 365 business voice

Job Description
Job description for Microsoft Teams Audio Video and Voice Engineer with 7 to 10 years exp in India

As a Microsoft Teams Audio, Video, and Voice Subject Matter Expert (SME) with 7-10 years of experience, you will lead advanced deployments, migrations, and support of Microsoft Teams—emphasizing Enterprise Voice, AV collaboration, and integration with unified communications environments. You will guide large-scale projects, drive the adoption and optimization of Teams Audio/Video services, and act as a key advisor on architecture and troubleshooting for complex, voice-enabled collaboration solutions.

• **Solution Design & Implementation**
• Analyze existing customer collaboration and telephony environments; architect and implement future-state Microsoft Teams Voice and AV solutions.
• Design, deploy, and maintain Teams Direct Routing, Calling Plans, Operator Connect, and integration with Session Border Controllers (SBCs).
• **Administration & Support**
• Configure, manage, and optimize Teams policies, security settings, governance, and voice-enabled features (Call Admission Control, Call Park, Media Bypass, Auto Attendant, Call Queues, etc.).
• Monitor and troubleshoot end-to-end AV and Voice services, resolving escalated and technically complex issues related to Teams meetings, PSTN connectivity, VoIP, QOS, and audio/video endpoints.
• Perform site assessments and health checks, ensuring optimal conferencing, bandwidth planning, capacity, and service quality.
• Troubleshoot Teams and Zoom meeting issues, including call quality and feature-related problems
• Use advanced diagnostic tools and Call Quality Dashboard to resolve user voice/video issues related to teams meetings.
• Recommend meeting configurations based on user requirements and document solutions
• Manage and maintain emergency 911 services and voice terminations
• Liaise with service providers for PSTN-related issues
• Monitor and manage SBC trunk utilization and certificates
• Configure and maintain Auto Attendants and Call Queues for call routing
• Generate and analyze reports from Teams Admin Center for quality and usage insights
• Maintain up-to-date documentation and educate users/ service desk.
• Coordinate voice numbering and dialing plans in compliance with global standards
• Ensure firewall and network configurations support optimal voice/video performance
• **Integration & Interoperability**
• Oversee SIP trunk integration and interoperability with third-party telephony platforms, video endpoints, Teams meeting rooms, and on-premises equipment (AudioCodes, Sonus/Gateways, downstream SBCs).
• Implement and support DR/HA (disaster recovery/high availability) setups, survivability (SBA/Survivable Branch Appliance), and voice resiliency.
• **Collaboration & Training**
• Provide technical leadership to both IT and business stakeholders, delivering end-user training and support for Teams Phone, AV conferencing, and collaboration tools.
• Generate technical documentation, case logs, and reporting for continuous service improvement and compliance.
• Collaborate closely with network, security, and telecom vendors to integrate Teams services and maintain regulatory standards.
• **Continuous Improvement**
• Stay abreast of the latest developments in Microsoft Teams, AV, and voice technologies, implementing upgrades and best practices proactively.
• Engage in capacity planning, license management, analytics, and reporting to optimize Teams Voice infrastructure.

• Microsoft Teams Admin Center
• Cisco CUCM (Call Manager)
• Cisco Expressway
• Cisco Room Series & Legacy Endpoints
• Microsoft Teams Rooms (MTRoA & MTRoW – Logitech & Cisco)
• Zoom Admin Portal & Zoom Rooms
• Webex Control Hub
• Pexip Infinity Management Server & CVI Integration
• Panopto Portal
• AudioCodes SBC
• EGW (Emergency Gateways)
• VMware vSphere / ESXi
• Windows Server & Desktop OS
• Basic SQL (for database management)
• 7 to 8 years experience in unified communications, including 5+ years with Microsoft Teams Voice and AV solutions.
• Deep hands-on expertise with Microsoft Teams, Enterprise Voice, Direct Routing, SIP trunking, SBCs, and legacy PBX migrations.
• Strong proficiency in Office 365, PowerShell scripting, Active Directory, and related Microsoft collaboration suites.
• Proven ability to troubleshoot and resolve complex audio/video, conferencing, and voice integration issues.
• Solid understanding of network protocols, QOS, bandwidth planning, and security within AV/Voice infrastructure.
• Familiarity with integration to PSTN, video rooms (meeting room devices, collaboration bars), and compliance requirements.
• Strong stakeholder management, project leadership, and communication skills.

• **Microsoft 365 Certified: Teams Voice Engineer Expert**
• **Microsoft 365 Certified: Teams Administrator Associate**
• Other relevant Unified Communications/Telephony certifications are a plus.

• Large enterprises, managed service providers, IT consultancies, and global delivery centers.
• Roles may involve rotating shifts to support global clients and 24/7 environments.
• Opportunities for remote work or hybrid engagement.