Sr Associate/ AVP UC Engineer

Over the last 20 years, Ares success has been driven by our people and our culture. Today, our team is guided by our core values Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

ROLES AND RESPONSIBILITIES:

Design and Implementation:
Lead the design and deployment of unified communications solutions, ensuring seamless integration of voice, video, and messaging services.

System Maintenance:
Oversee the maintenance and optimization of communication systems, ensuring high availability and performance. Ability to measure & analyze the UC infrastructures reliability, performance, and success, as well as assist in developing/augmenting automation wherever possible.

Technical Support:
Provide expert-level troubleshooting and support for complex communication issues, including Tier 3/4 support. Act as a subject matter expert in any UC related infrastructure and systems, able to support business requirements across voice, trader voice, contact center, and AV. Able to lead and participate in troubleshooting sessions to analyze and determine root cause, and quickly mitigate any issues.

Project Management:
Manage and coordinate projects related to unified communications, including upgrades, migrations, and new implementations.

Documentation:
Create and maintain detailed documentation of system configurations, processes, and procedures, including creating and maintaining Standard Operating Procedures & technical runbooks, JIRA/Agile tasks.

Collaboration:
Work closely with cross-functional teams to ensure communication solutions meet business needs and align with IT strategies.

Required Skills and Experience:

• Experience: Minimum of 10 years in enterprise voice, video and collaboration deployments.

Technical Expertise:

• Proficiency with unified communications platforms such as Cisco Unified Communications Manager (CUCM), Microsoft Teams, Teams Phone, Zoom, Zoom Phone, HP/Poly and related technologies.
• Proficiency with call routing technologies, dial plans, working with vendor relationships and opening & engaging with vendor support.
• Preferred expert level experience with support and maintenance of call routing platforms (Zoom Phone, Zoom Contact Center, Five9, Cloud9) & the following call routing functions: building & maintaining IVRs, routing rules, delegates, shared lines & speed dial configurations, BLF, Group Call Pickups, E911, call tracing & CDR reporting, QoS, CoS, VLANs, SBCs, SIP routing.

Problem-Solving:
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

Communication:
Excellent verbal and written communication skills, with the ability to collaborate effectively across teams. Ability to work efficiently & effectively with multiple stakeholders, vendors, and technical partners across time zones and geographic locations. Ability to analyze business requirements and develop technical documentation and project plans for implementation across the UC environment.

Project Management:
Proven experience in managing large-scale projects and coordinating with multiple stakeholders. Extensive experience developing requirements documents, including HLD and LLD documents, and testing plans.

Certifications:
Relevant certifications such as CCNP Collaboration, Microsoft Certified: Teams Administrator Associate, or equivalent are preferred.

Preferred Qualifications:

• Leadership: Experience in influencing across cross-functional teams, management, and communication.
• Innovation: Ability to stay updated with the latest trends and technologies in unified communications and apply them to improve existing systems.

This role is crucial for ensuring the seamless operation of enterprise communication systems, enhancing collaboration, and supporting the organization's growth.

Reporting Relationships:
Lead Engineer, Production Support

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Locations: Mumbai, India