Network Engineer

2 weeks ago

Mumbai, Maharashtra, India T&N Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a
Network Support Engineer
with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Experience Required : 3-10yrs

Location : Navi Mumbai

Budget :15Lpa

Shift timing :24*7

Notice Period : Max 30days

Key Responsibilities by Category:

Experience Level

  • 3–10 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as
    Juniper /Cisco/Nokia/Ciena/Accedian
    .

Protocol Troubleshooting

  • Diagnose and resolve issues related to
    BGP, MPLS, Ethernet Switching, VLANs, STP, LAG
    .
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct
    RFC 2544
    testing and validate network throughput.
  • Assist field engineers with
    OTDR
    testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Collaboration

  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with
    Juniper, Cisco, Nokia, Accedian, Ciena
    .
  • Exposure to
    Telco infrastructure, FTTx, DWDM
    is a plus.

Certifications (Preferred)

  • Cisco:
    CCNA/CCNP
    , Juniper:
    JNCIA/JNCIS
    , Nokia certifications preferred.

Tools & Testing Experience

  • Experience with
    OTDR, iPerf, Wireshark, RFC 2544
    , and vendor-specific diagnostic tools.

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