FTT - Fiber and IP Networks
2 weeks ago
Key Responsibilities:
- Troubleshooting & Repair:
Perform advanced troubleshooting and repair on customer circuits (IP/Ethernet) and core network equipment, with a focus on FTTx deployments. - Multi-Vendor Environment:
Work with a wide range of network equipment from leading vendors including
Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera, and Fujitsu. - Network Technologies:
Manage and troubleshoot complex network technologies, including
Routing (BGP, MPLS, ISIS), Switching (VLANs), and Fiber Networks (DWDM/SDH, Ethernet). - Testing & Analysis:
Conduct standard network tests (e.g., RFC 2544) and assist with fiber troubleshooting using OTDR with our field team. - Documentation:
Accurately document all work efforts, troubleshooting steps, and repair activities in our ticketing systems (Assure, Salesforce). - Customer Service:
Provide excellent customer service with clear, professional communication (written and verbal) in English.
What We're Looking For:
- Experience:
Minimum of 3-5 years of hands-on experience in telecommunications, specifically with Ethernet and IP platforms. - Technical Knowledge:
Deep understanding of
SONET, SDH, DWDM, and FTT (Fiber to the "X") networks. - Work Environment:
Prior experience in a Network Operations Center (NOC) is highly preferred. - Certifications:
Professional certifications from vendors like Cisco, Juniper, or Nokia are a plus. - Soft Skills:
A proactive, individual contributor who can work with minimal supervision.
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