IP TAC

24 hours ago

Navi Mumbai, Maharashtra, India Jio Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Troubleshoot network cases and customer service cases escalated by L1 Engineer
  • Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
  • Proactively analysis Internet traffic pattern & backbone links utilization and do traffic optimization best available path.
  • Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
  • Communicate with L1 engineer /ILD PoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
  • Train newly joined L1 engineer and Share knowledge on ILD network
  • Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
  • Follow Global work instructions to all laid down procedures and ensure service quality.
  • Handle escalations and be a focal point to all IP network related queries.
  • Participate in Planned works Impact analysis before performing Planned event Schedule.
  • Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
  • Additional responsibility to manage DCN network , International Roaming and Voice setup.
  • Initiate and take part in planned restoration and normalization activities as per laid down procedure.

Key Deliverables

  • Reduce downtime on network related fault by providing workarounds and alternatives.

    • Resolve / Restore traffic impacted customer services within define MTTR

    • Execute scheduled planned work in Switches ,Routers at all domestic & international POP locations .

    • Maintain MTTN and MTTR as per defined SLA

    • Emergency provisioning work on receipt of works order

    • Complete Major/Minor planned event acticvity within maintenance window

    • Alarm Management as per set KQI and levels in technical support.

    •A self-starter able to work independently but comfortable working in a team environment.

Educational Qualifications

B.E in Electronics & Engineering / Computer Engineeeing / Information Technologies/Computer Science

Years of Experience (minimum & maximum)

7-15 years

Skills & Attributes

Working experience in Core NOC operations in Global domain.

Technical competence in Cisco, Juniper routers and switches and Firewalls

Basic understanding of Transport /Voice/International Roaming Network

Certification : CCNA/CCNP ( Routing & Switching)

Hands-On experience on Routing & Swirching and routing protocols BGP /ISIS/OSPF/MPLS/Class of Services/Firewall

Traffic engineering , routing Policy

Cisco ASR9K ,1K, Nexus Switch and Firewall

Good analytical and problem-solving skills

A self-starter able to work independently but comfortable working in a team environment.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

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