Endpoint Security Engineer

4 hours ago

Mumbai, Maharashtra, India Sattrix Information Security Full time

Device Management (Endpoint) Support Engineers – L1 & L2

Location: Chennai, Hyderabad and Mumbai

Mode: work from office (5 days)

Shifts: Rotational Shifts (24x7)

Budget - L1: 6-7 LPA; L2: 15-18 LPA

Skills required (End Point Security):

  • Sentinal One
  • Carbon Black
  • Aruba - NAC
  • DAM - Imperva
  • DSF - Imperva

Job Overview:

We are looking for
Device Management L1 and L2 Support Engineers
to join our Security Operations team. The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.

Required Skills (Common for Both Levels):

Basic to Intermediate understanding of:

  • Networking
    : Firewalls, routing, TCP/IP, packet flow & analysis.
  • Operating Systems
    : Windows, Unix/Linux/Ubuntu.
  • Security Concepts
    : OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.

Hands-on experience with:

  • Security Tools
    :
  • Network Security
    – WAF, APT, Secure Web Gateway
  • Endpoint Security
    – EDR, DAM, NAC, DLP, FIM, IRM
  • IAM
    – PIM, RSA
  • Infrastructure & Monitoring
    – Active Directory, SIEM/SOAR, Web Application Security
  • Incident, change, and problem management processes.
  • Basic automation & scripting (e.g., Bash, Python), Ansible, REST API.
  • Security documentation – SOPs, reports, configurations, dashboards.
  • Good communication, documentation, and stakeholder coordination skills.

Key Responsibilities:

L1 Support Engineer:

  • Perform daily monitoring, health checks, and first-level support of security infrastructure.
  • Handle user queries and coordinate with L2/TAC teams for escalations.
  • Assist in technical documentation (SOPs, daily reports, dashboards).
  • Follow defined SLAs and support internal/external audit requirements.
  • Work with tools like EDR, NAC, DLP, IRM, SIEM/SOAR, WAF, and endpoint security platforms.
  • Participate in incident and change management.
  • Contribute to the upkeep of device configurations and health monitoring.

L2 Support Engineer:

  • Handle L1 escalations, perform root cause analysis, and manage issue resolution.
  • Coordinate with OEM vendors for RMA, patching, and upgrades.
  • Ensure SLAs are met and assist in audit readiness.
  • Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM/SOAR, and IAM tools like PIM/RSA.
  • Participate in automation and optimization initiatives using scripting, Ansible, REST APIs.
  • Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports.
  • Participate in capacity planning, change/problem management, and process improvement.

Experience Requirements:

  • L1 Role: Experience
    : 2 to 4 years total, with at least
    1 year in security device management and operations
    .
  • L2 Role: Experience
    : 4 to 6 years total, with at least
    4 years in security device management and operations
    .

Educational Qualifications:

B.E. / B.Tech / MCA or equivalent in a relevant field.

Preferred Certifications:

  • Certified Endpoint Protection Professional
  • Network Security Certified Professional
  • CEH, CISM, CISSP (for L2)
  • ITIL, COBIT, ISO 27001

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Kirti Rustagi

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