Senior Security Engineer
8 hours ago
Job Title : Senior Security Engineer
Experience Range: 4-8 years
Job Location : Sanpada, Navi Mumbai
Job Summary:
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support for Trend Micro products, including but not limited to:
Trend Micro Apex One and Vision One.
- Deep Security and Vision One Pro.
- Cloud App Security and Email Security for Exchange.
DDI/DDAN/Tipping Point/SMS/DDEI Appliance.
Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance.
- Escalate complex issues to Tier 3 or engineering teams as necessary, providing detailed logs and documentation.
- Maintain accurate and detailed records of support interactions in the ticketing system (e.g., Zendesk, ServiceNow, Salesforce).
- Follow incident management and escalation procedures to ensure SLAs and KPIs are met.
- Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.
- Stay up to date with product updates, patches, and emerging security threats.
- Collaborate with internal departments (engineering, QA, product teams) to resolve issues and improve customer experience.
Note: Designation will be finalized based on interview
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