Associate Process Manager

4 days ago


Mumbai, Maharashtra, India 0bb2bb6f-728b-4091-a2dd-5860c28b448e Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Responsibilities
JOB DESCRIPTION
*#
Responsibility*
1 Monitor Optical Transport & DWDM networks; respond to alarms and events.

2 Perform advanced diagnostics and troubleshooting to identify and resolve issues.

3 Create, update, escalate, and close transport network trouble tickets.

4 Prepare and execute after-hours Maintenance Requests for network augments.

5 Collaborate with NCC and TAC to maintain overall network health.

6 Track and document resolution activities; provide consistent updates to customers.

7 Conduct tests, validation checks, and support repair coordination.

8 Coordinate and dispatch field technicians for maintenance and fault repairs.

9 Work with telemetry tools when console access to devices is unavailable.

Qualifications
*#
Qualification*
1 5–6 years' experience in Service Provider / NOC operations.

2 Strong knowledge of SONET/DWDM transport technologies.

3 Hands-on experience with: Ciena 6500, Ciena RLS, Infinera (Fixed & Flex Grid), Alcatel PSS-32/16, Nokia 1830.

4 Understanding of IP networking fundamentals.

5 Experience in technical project coordination/management.

6 Excellent English communication skills.

7 High attention to detail and documentation accuracy.

8 Ability to adapt to fast-changing network environments and operational demands.



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