Process Manager

2 days ago

Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 6,00,000 - ₹ 18,00,000 per year
  • 3–10 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

  • Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Collaboration

  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
  • Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

  • Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

  • Strong analytical, troubleshooting, and documentation abilities.
  • Calm and effective under pressure in high-availability environments.

Communication

  • Excellent verbal and written English communication skills.

 3–10 years in Network Operations within Telecom or ISP environments.

  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

  • Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Collaboration

  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
  • Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

  • Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

  • Strong analytical, troubleshooting, and documentation abilities.
  • Calm and effective under pressure in high-availability environments.

Communication

  • Excellent verbal and written English communication skills.

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