Debt Collector

12 hours ago

Noida, Uttar Pradesh, India GLOBELANCE Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Job Title: Collector – US Collections Process

Location: A-68, Sector 64, Noida, Uttar Pradesh – 201309

Interview Mode: Virtual

Number of Openings: 100

Role Summary:

We are seeking a skilled and motivated Collector to join our US Collections Process team. The ideal candidate will have prior experience in US debt collection and a solid understanding of FDCPA (Fair Debt Collection Practices Act) regulations. This role demands strong communication, negotiation, and analytical skills, along with the ability to handle sensitive situations professionally while maintaining compliance with US laws and company policies.

You will be responsible for recovering outstanding debts from US customers, managing payment arrangements, and maintaining detailed records of all collection activities while ensuring a high level of customer service.

Key Responsibilities:

  • Handle outbound and inbound calls to collect pending payments from US customers.
  • Negotiate payment arrangements and settlements within approved limits.
  • Maintain compliance with 
    FDCPA
     and other applicable US federal and state regulations.
  • Document all communications, disputes, and resolutions accurately in the collection software system.
  • Provide excellent customer service and manage sensitive situations tactfully and professionally.
  • Update and maintain accurate records of repossession and customer interactions.
  • Escalate unresolved or complex issues to management as needed.
  • Meet or exceed defined collection targets and performance metrics.
  • Ensure adherence to company policies, procedures, and compliance standards at all times.

Preferred Candidate Profile:

  • Education:
     Undergraduate or Graduate degree in any discipline.
  • Experience:
     Minimum 
    6 months of US Collections experience
     (mandatory).

Skills:

  • Excellent communication and negotiation skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in documentation.
  • Proficiency in computer systems and CRM tools.
  • Work Environment:
     Comfortable working in a 
    24×7 shift
     setup (Night Shift).
  • Attributes:
     Self-motivated, target-driven, and able to perform under pressure.

Compensation & Benefits:

  • CTC:
     Up to ₹6.34 LPA (Approx. ₹40,000 in-hand)
  • Shift:
     Night Shift (US Shift)
  • Facilities:
     One-side cab drop + One-time meal provided

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