Insurance Collections Executive

5 days ago

Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Executives

Need expertise in accounting

To do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review.

Essential Functions
  • Candidate should have analytical skills
  • F&A (Insurance) collections background is essential
  • Past work experience of SAP ERP will be of weightage advantage
  • Good working knowledge of Microsoft Excel
  • Ensure that the guidelines are followed as per standard procedures
  • Coaching & providing effective feedback to the collectors
  • Quality monitoring & review of accounts
  • Allocation of accounts as per the guidelines
  • Ensure timely closure of accounts
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure adherence to Company Policies and Procedures
  • Ensure fair methods are used to collect outstanding balance on the account
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
  • Prepare reports of the accounts assigned to the team
  • Preparing business review templates for performance review


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