Customer Success Manager/Coordinator L&D

21 hours ago

Gurgaon, Haryana, India Consult Shekhar Pandey Full time ₹ 6,00,000 - ₹ 9,00,000 per year

Customer Success Manager/Coordinator* for a consulting and leadership coaching firm, offering a permanent remote role with periodic team interactions, tailored for NCR candidates and those seeking flexible second careers or a return to work. (need based office reporting)

Role Summary

Join our dynamic consulting and leadership coaching firm as a Customer Success Manager or Coordinator, enabling transformative client experiences and seamless service delivery. This is a full-time, permanent remote position with a couple of days a month for in-person team interaction (preferably in NCR). Ideal for professionals seeking a second career or returning moms, with supportive policies and flexibility.

Key Responsibilities

  • Independently manage client onboarding, engagement, and ongoing success, including direct interaction with corporate clients.

  • Create client logins, assist in certification processes, and ensure smooth access to our platforms and learning resources.

  • Foster long-term relationships with clients, providing empathetic support and regularly checking in to address issues and enhance satisfaction.

  • Act as a primary contact for clients, offering timely guidance and proactive problem-solving.

  • Collaborate with consultants, coaches, and internal teams to coordinate service delivery and resolve queries.

  • Regularly track client health metrics, prepare status reports and escalate feedback for continuous improvement.

  • Use Excel for data management, reporting, and client tracking; manage communications professionally via email.

  • Assist clients with online platforms, certification processes, and troubleshoot access or usage issues.

Qualifications & Skills

  • Excellent communication skills and empathetic approach to client relationship management.

  • Strong proficiency in Excel and professional email correspondence.

  • Prior experience in customer success, client servicing, learning administration, or a related field preferred but not mandatory.

  • Ability to work independently and resolve client issues with minimal supervision.

  • Organised, detail-oriented, and proactive in learning new digital tools and systems.

Compensation & Location

  • Salary: 6-9 lacs per annum, negotiable for outstanding candidates.

  • Preferred Location: NCR, with occasional face-to-face team interaction days.

  • Flexible work arrangements make this a standout opportunity for those seeking a second career or resuming work after a break.

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