Operations Sales

23 hours ago

Udaipur, Rajasthan, India Zigsaw Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role Profile
● Responsible for managing the operations seamlessly and timely SLA delivery along with
maintaining high levels of employee and customer satisfaction
● Tele-Sales
● Establish & Manage Relationships / Engagement with the Clients
● Oversight of team – organizes resources, sets goals, call out strategy from Executives and
client on a day-to-day basis, reporting responsibilities
● Managing day to day Sales targets (B2C/B2B Sales)
● Responsible for following agreed governance model, escalation & communication plan
● To ensure team members achieve agreed standards in relation to their job assignments
● To ensure training of new staff on the corporate policy rules to be adhered to
● To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
● Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
● Taking weekly and monthly calls with clients to understand the expectations from the teams
and provided updates
● Identify and drive continuous improvements and initiatives in process
● Coach & mentor Team lead so that they can manage their teams better
● Hiring of leads and managers, training, inductions, employee & client satisfaction scores,
performance appraisals and attrition management

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