Operations Executive

5 days ago

Udaipur, Rajasthan, India Marvel Retail Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Overview:

We are looking for a detail-oriented and proactive Inventory & Dispatch Executive to join our team. The ideal candidate will be responsible for managing inventory records, coordinating dispatches, handling logistics, and ensuring on-time deliveries to customers. This role requires excellent coordination skills, accuracy in documentation, and a commitment to maintaining smooth operational flow.

Key Responsibilities:

1. Timely Dispatch Coordination

  • Plan and execute daily dispatch schedules as per customer orders.
  • Ensure all orders are packed, labeled, and shipped accurately and on time.
  • Coordinate with warehouse, sales, and logistics teams for smooth dispatch flow.
  • Track deliveries and ensure proof of delivery (POD) is received and recorded.

2. Customer Service

  • Communicate proactively with customers regarding dispatch and delivery updates.
  • Handle order-related queries, delays, or special delivery requests professionally.
  • Ensure customer satisfaction through prompt and reliable service.
  • Maintain positive relationships with clients to enhance repeat business.

3. Logistics & Coordination

  • Liaise with courier partners and transport vendors for smooth pickups and deliveries.
  • Track shipments and resolve delivery-related issues or escalations.
  • Handle reverse logistics (returns/replacements).

4. Inventory & Record Maintenance

  • Coordinate with the warehouse team for stock inward/outward entries.
  • Conduct periodic stock checks and physical inventory audits.
  • Reconcile stock discrepancies between system and physical records.
  • Generate inventory and dispatch reports for management review.

5. Process Improvement

  • Identify gaps in current dispatch and inventory processes.
  • Suggest and implement improvements for operational efficiency.
  • Work with management to develop SOPs for dispatch and logistics.
  • Track performance metrics to reduce errors and optimize turnaround time.

Qualifications and Skills:

  • Bachelor's degree or equivalent experience in logistics, supply chain, or a related field.
  • 1-3 years of experience in dispatch or logistics operations.
  • Excellent organizational and time-management skills.
  • Strong communication and customer service skills.
  • Proficiency in MS Office and inventory management software.
  • Ability to handle pressure and meet tight deadlines.

Job Type: Full-time

Pay: ₹150, ₹350,000.00 per year

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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