Technical Support Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the timesaving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

The essence of the Role

We are looking for a Technical Support Engineer to provide critical application support in a dynamic 24/7 environment. This role is central to ensuring system availability, issue resolution, and smooth collaboration across teams.

Who You Are?

• 2+ years of experience working in application support, production support, or a similar technical role.
• 15 Yrs. Full time graduate
• Strong database knowledge with hands-on experience in Oracle, SQL Server, or other relational databases.
• Knowledge of at least one programming language.
• Excellent communication and interpersonal skills.

Job Responsibilities

• Provide production support for hosted applications, including monitoring, troubleshooting, and resolving issues.
• Quickly adapt to new technologies and application environments.
• Communicate effectively with the Customer Care/US Support team to understand and resolve problems.
• Collaborate with internal teams for escalations, root cause analysis, and preventive measures.

Additional Details

• Must be comfortable working in a live production support environment with real-time issue resolution.
• Role involves rotational shifts (24/7 support), including night shifts.
• Should be ready to work in a critical production environment requiring quick analysis and resolution of issues.

Being you at Sinch :

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.

It's time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey