CSR - Customer Service Representative

1 week ago


AECS Layout Bengaluru Karnataka, India Fun Holidays Outings LLP Full time ₹ 10,000 - ₹ 13,000 per year

Job Title: Customer Support Executive – Domestic Process (Resort Booking)

Location: Kudlu Gate, ACES Layout, Bangalore – 560068

Job Type: Full-time (General Shift)

About the Role:

We are looking for energetic and customer-focused individuals to join our team in the Resort Booking Domestic Process. The role involves handling inbound & outbound calls, responding to customer queries on WhatsApp chat, and ensuring smooth bookings while maintaining high customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls for resort booking queries.
  • Respond to customers via WhatsApp chat with professionalism and accuracy.
  • Achieve daily calling targets of 100 calls.
  • Explain booking details, offers, and policies clearly to customers.
  • Ensure conversion of leads into bookings.
  • Maintain proper call and booking records in the system.
  • Coordinate with the internal team for booking confirmations and issue resolution.
  • Deliver quality customer service while meeting process TAT (Turnaround Time) and targets.

Requirements:

  • Minimum 12th Pass / Graduate (Any stream).
  • Good communication skills in English, Hindi, and Kannada (knowledge of other languages will be an added advantage).
  • Basic computer knowledge and ability to handle WhatsApp-based communication.
  • Previous experience in BPO/Telecalling/Customer Support preferred, but freshers are welcome.
  • Ability to work under target-driven environment.
  • Positive attitude, team player, and customer-oriented approach.

Shift & Process:

  • Shift: General Shift (Day Shift).
  • Process: Domestic – Resort Booking (Voice + Chat).

Salary & Benefits:

  • Salary: ₹10,000 – ₹13,000 per month.
  • Incentives: Up to ₹5,000 based on performance.
  • Payroll: Based on TOS and target achievement.
  • Opportunity to grow in a fast-expanding travel & hospitality company.

Job Type: Full-time

Pay: ₹10, ₹13,000.00 per month

Work Location: In person



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