
CSR - Customer Service Representative
1 week ago
Job Title: Customer Support Executive – Domestic Process (Resort Booking)
Location: Kudlu Gate, ACES Layout, Bangalore – 560068
Job Type: Full-time (General Shift)
About the Role:
We are looking for energetic and customer-focused individuals to join our team in the Resort Booking Domestic Process. The role involves handling inbound & outbound calls, responding to customer queries on WhatsApp chat, and ensuring smooth bookings while maintaining high customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls for resort booking queries.
- Respond to customers via WhatsApp chat with professionalism and accuracy.
- Achieve daily calling targets of 100 calls.
- Explain booking details, offers, and policies clearly to customers.
- Ensure conversion of leads into bookings.
- Maintain proper call and booking records in the system.
- Coordinate with the internal team for booking confirmations and issue resolution.
- Deliver quality customer service while meeting process TAT (Turnaround Time) and targets.
Requirements:
- Minimum 12th Pass / Graduate (Any stream).
- Good communication skills in English, Hindi, and Kannada (knowledge of other languages will be an added advantage).
- Basic computer knowledge and ability to handle WhatsApp-based communication.
- Previous experience in BPO/Telecalling/Customer Support preferred, but freshers are welcome.
- Ability to work under target-driven environment.
- Positive attitude, team player, and customer-oriented approach.
Shift & Process:
- Shift: General Shift (Day Shift).
- Process: Domestic – Resort Booking (Voice + Chat).
Salary & Benefits:
- Salary: ₹10,000 – ₹13,000 per month.
- Incentives: Up to ₹5,000 based on performance.
- Payroll: Based on TOS and target achievement.
- Opportunity to grow in a fast-expanding travel & hospitality company.
Job Type: Full-time
Pay: ₹10, ₹13,000.00 per month
Work Location: In person
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