Customer Support Executive Female

4 days ago

Ahmedabad, Gujarat, India Kinetic Resources Full time ₹ 3,20,000 - ₹ 6,00,000 per year
  • Employment Type: Full-Time

Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency

Key Responsibilities:

  • Handle inbound and outbound customer calls effectively
  • Respond promptly to customer emails and chat messages
  • Resolve customer queries, complaints, and service issues
  • Document all interactions and escalate unresolved issues when needed
  • Ensure customer satisfaction and maintain a high service quality standard

Requirements: Minimum educational qualification: Graduation

  • Minimum 1 year of experience in a customer service role (voice or non-voice)
  • Excellent communication skills in English, Hindi, and regional language (Gujarati preferred)
  • Good listening skills and ability to remain calm under pressure
  • Basic computer knowledge and typing skills

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Application Question(s):

  • Current CTC?
  • Expected CTC?
  • Notice Period?

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Work Location: In person

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