
Customer Support Executive Female
1 week ago
- Employment Type: Full-Time
Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency
Key Responsibilities:
- Handle inbound and outbound customer calls effectively
- Respond promptly to customer emails and chat messages
- Resolve customer queries, complaints, and service issues
- Document all interactions and escalate unresolved issues when needed
- Ensure customer satisfaction and maintain a high service quality standard
Requirements: Minimum educational qualification: Graduation
- Minimum 1 year of experience in a customer service role (voice or non-voice)
- Excellent communication skills in English, Hindi, and regional language (Gujarati preferred)
- Good listening skills and ability to remain calm under pressure
- Basic computer knowledge and typing skills
Job Types: Full-time, Permanent
Pay: ₹10, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?
Education:
- Bachelor's (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
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