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Process Trainer//Lead Process Trainer//International BPO
2 weeks ago
Leading BPO in Bangalore
Hiring for Sr Process Trainer
International Voice Process(Mandatory)
Require minimum 1year experience as Process Trainer in International BPO in International Voice Process
Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)
CTC UPTO 7LPA
Shifts 24*7
5 Days Working
Role and key responsibilities:
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures.
Key Skills and Knowledge:
- Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships.
Interested candidates can call at or mail their cv
