
Process Trainer-Bpo
2 days ago
Role & responsibilities
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support
- on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires' & Production Staff
Preferred candidate profile
- Any Graduate
- Minimum 1-3 year Experience as a BPO Process Trainer.
- Sales Training Experience is a plus.
- Only Immediate Joiner Considered
- Perks and benefits
- PF, ESI, Day Shifts
Contact ,
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