Retention & renewals manager Customer Success EMEA
1 week ago
What you'll do
• Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from Company.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our international customer success function to scale for the next stage of growth.
What makes you a good fit
• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers.
• You have a genuine interest in conversations with people from different backgrounds to learn.
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