Retention & renewals manager Customer Success EMEA

1 week ago


Bengaluru, Karnataka, India 0f400d44-48f9-466e-b8ae-1c3ab95b0570 Full time ₹ 10,000 - ₹ 50,000 per year

What you'll do


• Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.


• Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from Company.


• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.


• Building the playbook for our international customer success function to scale for the next stage of growth.

What makes you a good fit


• You care about delivering a service experience that parallels a Michelin star Italian restaurant.


• You genuinely like helping people and making them successful.


• You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers.


• You have a genuine interest in conversations with people from different backgrounds to learn.



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