Customer Success Manager

5 days ago

Bengaluru, Karnataka, India GAMMASTACK Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Profile:

GammaStack is a leading
end-to-end IT and iGaming solutions provider
with over
14 years of industry experience
and a team of
450+ skilled professionals
.

We specialize in delivering comprehensive
software development solutions
, including
sports betting, online casinos, fantasy sports, live dealer casinos, and more
. Our mission is to empower global clients with
scalable, innovative, and customized technology solutions
that drive business growth.

About the Role:

We are looking for an energetic and client-focused
Client Success Manager (CSM)
who will act as a strategic partner for our international clients in the
iGaming and IT domain
.

The ideal candidate will be responsible for
building long-term client relationships
, ensuring
smooth project delivery
, and driving
retention and account growth
through proactive engagement and understanding of client needs.

Key Responsibilities:

  • Act as the
    primary point of contact
    for clients, ensuring seamless communication between clients and internal teams.
  • Drive
    client satisfaction, retention, and renewals
    by understanding business needs and ensuring successful delivery of solutions.
  • Conduct
    regular business reviews
    and provide performance insights to clients.
  • Identify
    upselling and cross-selling opportunities
    within assigned accounts.
  • Collaborate with
    Sales, Product, and Delivery teams
    to ensure project goals align with client expectations.
  • Maintain client health metrics and track KPIs like
    NPS, retention rate, and renewal success
    .
  • Resolve client issues promptly and maintain high standards of
    customer experience
    .
  • Maintain updated records of communication, project milestones, and performance reports in CRM tools (HubSpot / Salesforce / Zoho).

Required Skills & Qualifications:

  • 3–5 years of experience in
    Client Success / Account Management / Customer Relationship Management
    , preferably in
    IT, SaaS, or iGaming
    domains.
  • Strong understanding of
    software services, platforms, and client lifecycle management
    .
  • Excellent
    communication, presentation, and interpersonal skills
    .
  • Experience in managing
    international clients
    across multiple time zones.
  • Familiarity with
    CRM tools
    (HubSpot, Salesforce, or Zoho).
  • Strong
    analytical thinking
    and
    problem-solving abilities
    .
  • Ability to manage multiple clients and ensure consistent service delivery.

Key Performance Indicators (KPIs):

  • Client Retention Rate
  • Customer Satisfaction (CSAT/NPS)
  • Revenue from Renewals and Upsells
  • Response and Resolution Time
  • Client Engagement Score

Regards,

Thane

Sr. TA

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