Telecaller
6 days ago
As a Telecaller at Tohands, you will be responsible for reaching out to potential customers, introducing them to our Smart Calculator, and driving product awareness and adoption. You will play a crucial role in building strong first impressions, generating leads, and supporting the sales pipeline.
Key Responsibilities
- Outbound Calling: Contact potential and existing customers to explain product features and benefits.
 - Lead Generation: Create interest, qualify prospects, and pass leads to the sales team for further engagement.
 - Customer Engagement: Answer incoming queries over calls/WhatsApp regarding products, pricing, or demonstrations.
 - Follow-ups: Maintain regular follow-ups with interested prospects to convert inquiries into sales.
 - Data Management: Update and maintain accurate records of calls, leads, and customer interactions in CRM.
 - Feedback Collection: Capture customer feedback and share insights with the team for product/service improvements.
 - Target Achievement: Meet daily/weekly/monthly calling and conversion targets.
 
Qualifications & Requirements
- Experience: 0–3 years of experience as a Telecaller, Customer Care Executive, or similar role. Freshers with strong communication skills are welcome.
 - Education: Minimum 12th pass; graduates preferred.
 - Location: Bangalore (Full-time, in-office role).
 
Skills Required
- Strong verbal communication skills in English, Hindi, (other South Indian languages are a plus).
 - Confidence in making outbound calls and engaging customers.
 - Persuasive and positive attitude with the ability to handle objections.
 - Basic computer knowledge (MS Office, CRM tools – training provided).
 - Good listening skills, patience, and customer-oriented approach.
 
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