Customer Success Manager

3 days ago

Pune, Maharashtra, India Eyeglobal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Customer Success Manager, you will be responsible for:

  • Work with a small team of CSMs to service a shared portfolio of Flosums SMB-level clients
  • Provide onboarding, enablement, and ongoing technical assistance to support self-setup customers
  • Proactively track and demonstrate the value and ROI achieved by adopting Flosum products, features, and best practices.
  • Provide ongoing value through one-to-many strategies such as webinars, office hours, meetings, training sessions, newsletters, and other regular communications.
  • Encouraging and driving the adoption of new features and enhancements
  • Manage Customer Lifecycle, Escalations, and Touchpoints throughout a customers journey
  • Gather product feedback and recommendations from customers
  • Provide DevOps industry thought leadership and connect customers to evangelize our platforms
  • Draft client-facing documentation, including support articles, FAQ's, and release notes, and be part of regular customer webinars
  • Document and categorize all client interactions

Qualifications:

  • Three to Five years of experience with software development life cycles and DevOps
  • Deep technical knowledge of Salesforce architecture and administration, Salesforce certifications preferred
  • Experience customizing, testing, and deploying Salesforce changes
  • Ability to communicate with customer technical team members about DevOps Processes
  • Experience managing a shared pool of SMB-level clients
  • Proven ability to translate technical complexities into understandable terms for non-technical audiences.
  • Ability to translate technical insights into actionable recommendations.
  • You love building relationships, solving problems, having exceptional communication skills, and being committed to our customers' success.
  • Highly organized, positive "can do" attitude, and a natural problem solver.
  • Strong ability to multitask in a fast-moving and highly collaborative environment.
  • Located in Pune, India, able to work US Eastern Time zone hours.

Bonus Points for:

  • Salesforce platform support or Salesforce development
  • Previous experience with DevOps Solutions
  • Project or product management background
  • Process design and documentation experience

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    About iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....

  • Customer Success Manager

    3 days ago

    Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...

  • Customer Success Manager

    22 hours ago

    Pune, Maharashtra, India Crave Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Were looking for a dynamic Customer Success Manager to join our teamIf you love building strong client relationships, ensuring smooth delivery, and creating great customer experiences — we'd love to connect.What you'll do:Be the primary point of contact for clients and drive their successEnsure smooth onboarding, engagement, and retentionGather regular...

  • Customer Success Manager

    6 days ago

    Pune, Maharashtra, India Opus Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Role OverviewWe are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services, thrives in a fast-paced, data-driven environment, and excels at...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Birdvision Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBirdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation,...

  • Customer Success Manager

    1 day ago

    Pune, Maharashtra, India Cohesity Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business,...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Summary The Manager Customer Success will be the strategic bridge between the SWZD Lead Generation team and the ZDPM Operations team, ensuring seamless execution of high-quality lead generation campaigns. This role focuses on revenue growth through insourcing, campaign optimization, and maintaining exceptional client satisfaction, while leading a...

  • Customer Success

    4 days ago

    Pune, Maharashtra, India Clara AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success - Onboarding SpecialistLocation:Kalyaninagar,Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST (US timezone)Role:Customer OnboardingWork Location:-Domain:B2B SaaS Role Overview:We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role,...

  • Customer Success Operations Manager

    2 weeks ago

    Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...