Channel City Head Hyderabad

Job Overview
The Channel City Head will be responsible for driving the growth and profitability of the Loan Against Property (LAP) product in a specified city or region. This leadership role involves overseeing sales, business development, channel partnerships, and the overall customer experience in the LAP segment. The role requires strong leadership, a deep understanding of the local real estate market, and the ability to collaborate effectively with various stakeholders to achieve sales targets.

Key Responsibilities

• Business Development :

• Drive the business strategy for the LAP product in the city, focusing on customer acquisition, revenue growth, and market share expansion.

• Develop and implement sales plans, marketing campaigns, and partnerships to achieve business targets.

• Identify and build relationships with key real estate agents, brokers, financial consultants, and other distribution channels.

• Sales Revenue Growth :

• Oversee a team of sales managers and loan officers to ensure sales targets and objectives are met.

• Conduct regular meetings with sales teams to review progress, set targets, and discuss strategies to meet goals.

• Optimize the sales process for the LAP product and provide continuous support to the sales force to enhance performance.

• Team Leadership Management :

• Manage, mentor, and motivate the city sales team to achieve high performance and align with the overall business objectives.

• Conduct training sessions to ensure the team is well-versed in LAP product features, policies, and competitive advantages.

• Monitor performance metrics of the sales team and implement corrective actions when necessary.

• Channel Partnerships Relationship Management :

• Establish and maintain strong relationships with key channel partners such as brokers, real estate developers, and financial planners.

• Ensure effective management of the partner network, improving their productivity and ensuring compliance with company standards.

• Monitor channel partner performance and engage in regular feedback sessions to enhance the partnership and maximize business outcomes.

• Customer Experience Retention :

• Ensure high customer satisfaction through smooth processing and timely disbursement of LAP loans.

• Handle escalated customer queries and resolve issues in a prompt and effective manner.

• Build long-term customer relationships by ensuring repeat business and referrals.

• Risk Management Compliance :

• Ensure adherence to all regulatory norms, internal policies, and procedures related to LAP offerings.

• Work closely with the Risk and Credit teams to assess the risk profile of potential loans and ensure the quality of the loan book.

• Monitor loan defaults and collaborate with the collections team to manage overdue accounts.

• Market Insights Competitor Analysis :

• Conduct regular market research and keep up-to-date with real estate trends, competitor offerings, and customer preferences.

• Provide feedback to product teams to help improve LAP offerings based on market needs.

• Identify and capitalize on emerging market opportunities.

• Reporting Analysis :

• Track sales performance, business growth, and key performance indicators (KPIs).

• Prepare and submit monthly/quarterly reports to senior management, highlighting achievements, challenges, and action plans.
• Analyze data to make data-driven decisions that support business objectives.

Key Skills Qualifications

• Education : A bachelor's degree in Business, Finance, or related field; MBA is a plus.
• Experience : Minimum of 810 years of experience in sales or business development, preferably in the banking, financial services, or real estate sector. At least 34 years in a leadership role managing teams.

• Knowledge :

• Strong understanding of Loan Against Property products and processes.

• In-depth knowledge of the local real estate market, including property valuation, legal documentation, and market trends.

• Familiarity with risk management, underwriting, and compliance processes.

• Skills :

• Strong leadership and team management skills.

• Excellent interpersonal and communication skills.
• Ability to drive business growth through strategic partnerships and effective relationship management.
• Analytical mindset with the ability to understand financial metrics and market dynamics.
• Proficient in CRM software and Microsoft Office Suite.

Personal Attributes

• Result-Oriented : Focused on achieving targets and driving business outcomes.
• Entrepreneurial Mindset : Self-driven, innovative, and capable of identifying new opportunities.
• Relationship Builder : Strong ability to network and build trust with internal teams, clients, and partners.
• Problem-Solver : Able to analyze complex situations and provide solutions that benefit both the organization and the customer.

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