Service Engineer

3 days ago

Ahmedabad, Gujarat, India JobTravia Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title:
Service Engineer – Ahmedabad

Department:
Technical Service

Division:
Cooling (Part of Industrial Product Business)

Location:
Ahmedabad

Qualification:
B.E. – Mechanical (Also open to B.E./Diploma in Mechanical, Chemical, or Electrical)

Experience:
2 – 4 Years

Job Purpose:

To manage the regional after-sales service operations for cooling solutions (Chillers & Heat Pumps), ensuring timely installation, commissioning, and service delivery. The role also supports pre-sales activities and dealer management to drive customer satisfaction and business growth.

Key Responsibilities:

  1. Regional Service Management:

  2. Lead the regional service operations for chillers and heat pumps.

  3. Ensure smooth execution of installation, commissioning, and warranty service activities.

  4. Customer Relationship & Support:

  5. Handle customer queries, complaints, and objections effectively.

  6. Provide technical support and ensure high levels of customer satisfaction.

  7. Sales Support & Opportunity Creation:

  8. Collaborate with the regional sales team for pre-sales technical support.

  9. Identify customer needs and recommend appropriate solutions/products.

  10. Dealer Network Management:

  11. Manage and supervise dealer network across West/North regions.

  12. Conduct regular performance reviews to ensure process adherence and customer coverage.

  13. Service Revenue Generation:

  14. Drive service-related revenue through annual maintenance contracts (AMC), spare parts sales, etc.

  15. Team Collaboration:

  16. Work closely with cross-functional teams to ensure seamless service delivery and customer support.

Critical Competencies:

  • Strong domain knowledge in
    absorption chillers
    and related service requirements.
  • Excellent
    communication
    and
    stakeholder management
    skills.
  • Proactive in
    follow-ups
    and driving leads to closure.
  • Team player with ability to work across functions.
  • Willingness to travel extensively across assigned regions.

Preferred Profile:

  • Candidates with hands-on experience in
    chillers
    ,
    heat pumps
    , and
    cooling systems
    .
  • Prior exposure to managing service operations and dealer networks will be a strong.

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