Service Engineer

3 days ago

Ahmedabad, Gujarat, India Kaapro Management Solutions Full time

We have urgent opening for Service Engineer Location - Kubadthal Ahmedabad Experience - Minimum 3 Yr Role Overview Responsible for visiting customer sites to carry out service calls machine installations site supervision and ensuring successful handover of machines Acts as the key technical representative at the customer s location ensuring customer satisfaction and timely resolution of issues Key Responsibilities Visit customer sites for installation commissioning and servicing of machines Coordinate with the customer and internal teams to ensure site readiness before installation Perform troubleshooting and maintenance during service calls Oversee entire installation process to ensure timely and successful machine setup Provide training to customer operators and maintenance teams post-installation Maintain proper documentation of service calls installation reports and customer feedback Take ownership of customer satisfaction by ensuring smooth functioning of machines post-installation Escalate critical issues to the technical management team for faster resolution Ensure compliance with safety and company guidelines while working at site Qualifications Skills Diploma Degree in Mechanical Electrical Mechatronics Engineering 3-5 years of experience in machine installation service preferably in capital machinery or packaging industry Strong knowledge of mechanical electrical troubleshooting Ability to travel frequently domestic international if needed Good communication and customer-handling skills Ability to work independently under time constraints

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