Service Engineer

Job Description Service Engineer

Position: Service Engineer

Location: Pirana / Thaltej, Ahmedabad (with Frequent Travel Pan-India, occasional abroad)

Department: Service (After Sales)

Salary: 20,000 30,000 CTC

Type: Full-time

About Us

At PressureJet Systems Pvt. Ltd., we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support.

As a Service Engineer, you will be the frontline ambassador of PressureJet, ensuring machines run reliably, customer complaints are resolved effectively, and clients experience world-class service.

The Role

We're seeking technically strong and customer-focused Service Engineers to carry out installation, commissioning, complaint resolution, AMC execution, and preventive maintenance. You'll also support spare parts sales, provide feedback for process improvement, and act as the face of PressureJet at client sites.

Key Responsibilities

1. Installation, Commissioning & Preventive Maintenance

• Carry out installation and commissioning of High-Pressure Plunger Pumps and systems at customer sites.
• Execute preventive maintenance schedules to ensure equipment reliability.
• Conduct operational and safety training for customer operators.

2. Complaint Resolution & Customer Satisfaction

• Attend service complaints promptly and resolve them within SLA timelines.
• Ensure first-time-fix efficiency by preparing spares and tools before visits.
• Conduct root cause analysis for recurring complaints and share insights with the Service Manager.
• Delight customers by reducing complaints from the root cause, converting detractors to neutrals, and making satisfied clients promoters.

3. AMC Execution & Spare Parts Support

• Execute AMC visits as per schedule and maintain checklists.
• Promote spare parts sales by identifying customer requirements during service visits.
• Support spare dispatch verification and usage reporting.

4. Reporting & Documentation

• Maintain accurate service reports for each visit, including job completion, spares used, and customer feedback.
• Update CRM/ERP with service details and complaint closure status.
• Submit TAT (Turnaround Time) reports for complaint handling.

5. Teamwork & Coordination

• Coordinate with Service Manager and peers for complaint allocation and spares readiness.
• Provide technical feedback to the Design and Production teams on product issues.
• Support training of new engineers and technicians.

Required Skills and Competencies

Technical Expertise

• Knowledge of pumps, hydraulics, and high-pressure systems.
• Proficiency in troubleshooting, installation, and commissioning.
• Ability to conduct preventive maintenance and RCA.
• Basic knowledge of Excel, CRM, and ERP tools.

Soft Skills

• Strong communication and customer-handling skills.
• Problem-solving attitude with focus on first-time resolution.
• Discipline, time management, and willingness to travel extensively.
• Team player with accountability and ownership.

Educational Qualification

• Diploma / B.E. in Mechanical or Production Engineering (First Class preferred)

Experience

• 1–3 years of hands-on experience in service, preferably in capital equipment/industrial machinery.
• Freshers with strong technical skills and willingness to learn may also apply.

Travel Requirements

• Extensive travel across India for installations, complaint resolution, AMC, and audits.

Why You'll Love Working with Us

• Exposure to cutting-edge high-pressure technology.
• Structured technical and soft skills training programs.
• Opportunity to grow into Senior Engineer / Service Manager roles.
• Direct impact on customer satisfaction and company reputation.

Reporting To

• Direct: Service Manager
• Final: Director - Marketing

Performance Metrics (KPIs)

• Complaint Closure TAT %
• First-Time-Fix Efficiency
• Customer Satisfaction Score (CSAT)
• AMC Completion Rate
• Spare Parts Sales during Service Visits
• Reduction of Repeat Complaints through Root Cause Fix
• Conversion of Detractors to Neutrals and Neutrals to Promoters
• Service Documentation Accuracy
• Travel & Service Cost Optimization
• 360 Performance assessment from subordinates, reporting manager, customers, and job role.

Contact Person

Aadarsh Vajpai

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Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad