Service Advisor/Manager
5 days ago
overseeing workshop operations, managing a team of technicians, ensuring quality service delivery, maintaining high customer satisfaction, and handling inventory and service scheduling
- Team Leadership: Manage, coach, and develop a team of technicians and service staff to ensure efficiency, skill development, and a high level of service quality.
- Customer Satisfaction: Act as the primary point of contact for customers, ensuring their needs are understood and met, and handling complaints or issues to maintain strong relationships.
- Service Quality & Standards: Ensure all service and repair jobs are completed to high standards, adhering to manufacturer specifications and company policies.
- Inventory & Parts Management: Manage spare parts inventory and ensure technicians have the necessary components for repairs.
- Workflow & Scheduling: Coordinate and monitor the progress of service jobs, ensuring timely delivery of vehicles after repairs and optimizing technician allocation.
- Financial Management: Oversee budgets, manage service costs, and contribute to the overall profitability of the service department.
- Compliance & Audits: Liaise with service managers for audits and updates, ensuring compliance with all service processes, standards, and warranty procedures.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
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