Senior Engineer, Product Support

Description
We are Hiring – Product Support Engineer

We are looking for Java Developers who are interested in transitioning to a Product Support Engineer role.

Requirements:

Strong background in Java development

Excellent communication skills (mandatory)

Willingness to work in night shifts

Immediate joiners preferred

Requirements
Either a Bachelor's or Masters's degree in Computer Science plus 2-4 years of experience in the

Web and/or ECMS technologies space

• Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection

tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems

(CMS), website architecture

• Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
• Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
• Experience and ability to conceptually understand the implications and propose architectures

for large-based solutions of different sizes, their implications on the solution concept and

development as well as understanding the impact of caching and other performance-related

measures

• Support all kinds of product-related issues e.g. architecture, infrastructure, functionality,

development, integration, migration, etc.

• Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence

of similar issues

• Recognizing areas that require patching and upgradation for fixing vulnerabilities
• Excellent oral and written communication skills; the ability to articulate technical solutions

and how they can solve customer business problems for all audiences including non-technical

• Effective dialogue building skills; listening, good Q&A skills

Job responsibilities

Drive measurably high levels of customer satisfaction that lead to customer loyalty and

retention

• Provide customer support via telephone and portal
• Acts as a customer advocate ensuring all customers' voices are heard
• Liaise with engineering/product management to ensure customers' desires for future product

development are heard

• Address customer concerns and questions, large and small, in an effective and timely manner
• Understand the real-world impact that issues and defects have on customers
• Work closely with customers to understand their business and how best to assist them in

using Adobe Experience Manager

• Assist in testing new and enhanced product features
• Manage incidents professionally and within stated timelines
• Accurately record and maintains incident in accordance with department standards
• Troubleshoot, validate and report customer-submitted bug reports
• Assist Engineering staff in resolving product issues
• Participate in department team meetings
• Assist in special projects and other duties as assigned

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.