Procurement Operations Analyst

3 days ago

Noida, Uttar Pradesh, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Procurement Process Specialist

Key responsibilities:

  • Delivers a high quality, professional and proactive day to day service to the Client in accordance with agreed SLAs/KPIs
  • Serve as the main point of contact for assigned clients, developing strong relationships and acting as a trusted advisor
  • Ensures the delivery of a customer focused service to the client with highly proficient knowledge of one or more processes, continually striving to improve the process.
  • Proactively communicate with clients to understand their needs, objectives, and challenges, and provide appropriate solutions and recommendations
  • Helping more junior staff with procedural queries. Providing training and guidance
  • Handling Clients escalations/escalating issues to appropriate instances.
  • Ensures compliance to company guidelines, purchasing policies and procedures
  • Support leader in process-related projects
  • Seek and implement improvements in a daily work
  • Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval)
  • Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements as well as Client quality requirements
  • Responsible for first line helpdesk support for stakeholders and suppliers, escalates queries to senior team members if necessary
  • Works with ticketing tool & contact external suppliers via email and by phone
  • Answers user queries regarding procurement process via ticketing tool or via phone
  • Handles administrative duties relating to purchases, including tracking orders and ensuring records are kept up to date

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