
Quality & Process Excellence- Lead
1 day ago
About the Role
We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counseling quality governance and excellence.
Key Responsibilities
- Design and publish weekly QA adherence reports for inside counseling and front-office teams.
- Conduct process audits and ensure script adherence through QA scorecards.
- Standardize process maps for top counseling workflows and document best practices.
- Identify recurring non-compliance issues and recommend corrective actions to the Training team
- Collaborate with CRM and Analytics teams to ensure processes are embedded and measurable.
- Drive continuous improvement initiatives (e.g., reducing lead response time, improving handoffs).
Key Skills & Qualifications
- 6-7 years of experience in process quality, operations excellence, or call QA.
- Strong skills in process mapping, SOP design, and lean/quality tools.
- Experience in sales/counseling/service, QA, or compliance frameworks.
- Excellent communication and stakeholder management skills.
- Familiarity with call monitoring tools, QA frameworks, or ISO/Lean certifications a plus.
What We Offer
- A critical role in shaping how counselors and counseling teams work every day.
- Opportunity to directly influence process adoption and business outcomes.
- Headroom to grow into a broader counseling Excellence & Governance leadership role over time.
About the Organization:
Allen is an education powerhouse in the coaching industry with 36+ years of teaching experience, 30 L+ students mentored, 7.4K + Top notch faculty offering specialized coaching to students for competitive exams (JEE Main & Advanced) and NEET. Allen also offers programs for students for those participating in international Olympiads.
Allen is known for its comprehensive academic system, experienced faculty and various learning platforms like classroom, distance and e-learning.
-
Process Excellence Lead
3 days ago
Bengaluru, Karnataka, India Gallagher Service Center (GSC) Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are seeking a dynamic and results-driven Process Excellence Manager to lead strategic initiatives that drive operational efficiency, quality improvement, and customer satisfaction. The ideal candidate will bring deep expertise in process optimization, a strong foundation in Six Sigma methodologies, and a proven track record in the insurance sector.Key...
-
Process Excellence Lead
3 weeks ago
Bengaluru, Karnataka, India Nasugroup Full timePosition Overview :We are seeking a highly skilled Process Excellence Lead to drive the design and standardization of enterprise-wide business processes. This role will be responsible for defining design principles, establishing process standards, and ensuring compliance with governance frameworks. The individual will lead global process design at the L4...
-
Bengaluru, Karnataka, India ALLEN Career Institute Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout the RoleWe are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or...
-
Process Excellence Manager
3 days ago
Bengaluru, Karnataka, India Urban Company (UC) Full time ₹ 20,00,000 - ₹ 25,00,000 per yearOverview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...
-
Process Excellence Manager
3 weeks ago
Bengaluru, Karnataka, India Urban Company Full timeOverview:- We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...
-
Process Excellence Manager
2 weeks ago
Bengaluru, Karnataka, India Urban Company Full timeOverview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...
-
Process Excellence Manager
4 weeks ago
Bengaluru, Karnataka, India Selections HR Services Private Limited Full timeJob Title: Quality & Transformation Leader – BFSI Domain | Six Sigma Green/Black BeltLocation: BangaloreExperience: 8–15 YearsQualification: Graduate (mandatory), Postgraduate preferredCertification: Six Sigma Green/Black Belt (mandatory)About the RoleWe are looking for an experienced Quality & Process Excellence professional to join our team and lead...
-
Process Excellence Manager
4 weeks ago
Bengaluru, Karnataka, India Selections HR Services Private Limited Full timeJob Title: Quality & Transformation Leader – BFSI Domain | Six Sigma Green/Black Belt Location: Bangalore Experience: 8–15 Years Qualification: Graduate (mandatory), Postgraduate preferred Certification: Six Sigma Green/Black Belt (mandatory) About the Role We are looking for an experienced Quality & Process Excellence professional to join our team...
-
Process Excellence Head
3 days ago
Bengaluru, Karnataka, India Moolya Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Overview:Moolya is seeking a Process Excellence Head to lead our PMO and Process Excellence team. You will drive process andoperationsimprovementinitiativesacrosstheorganization,enhancing efficiency, customer service, and cost reduction. Partnering with cross-functional teams, you will create and implement effective process improvement solutions. Your...
-
Process Excellence Manager
4 weeks ago
Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full timeManager – Process ExcellenceWork Location: Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement.What you'll doEnsure company processes are...