Quality & Process Excellence- Lead

1 day ago

Bengaluru, Karnataka, India ALLEN Career Institute Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About the Role

We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counseling quality governance and excellence.

Key Responsibilities

  • Design and publish weekly QA adherence reports for inside counseling and front-office teams.
  • Conduct process audits and ensure script adherence through QA scorecards.
  • Standardize process maps for top counseling workflows and document best practices.
  • Identify recurring non-compliance issues and recommend corrective actions to the Training team
  • Collaborate with CRM and Analytics teams to ensure processes are embedded and measurable.
  • Drive continuous improvement initiatives (e.g., reducing lead response time, improving handoffs).

Key Skills & Qualifications

  • 6-7 years of experience in process quality, operations excellence, or call QA.
  • Strong skills in process mapping, SOP design, and lean/quality tools.
  • Experience in sales/counseling/service, QA, or compliance frameworks.
  • Excellent communication and stakeholder management skills.
  • Familiarity with call monitoring tools, QA frameworks, or ISO/Lean certifications a plus.

What We Offer

  • A critical role in shaping how counselors and counseling teams work every day.
  • Opportunity to directly influence process adoption and business outcomes.
  • Headroom to grow into a broader counseling Excellence & Governance leadership role over time.

About the Organization:

Allen is an education powerhouse in the coaching industry with 36+ years of teaching experience, 30 L+ students mentored, 7.4K + Top notch faculty offering specialized coaching to students for competitive exams (JEE Main & Advanced) and NEET. Allen also offers programs for students for those participating in international Olympiads.

Allen is known for its comprehensive academic system, experienced faculty and various learning platforms like classroom, distance and e-learning.

  • Process Excellence Lead

    15 hours ago

    Bengaluru, Karnataka, India Gallagher Service Center (GSC) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a dynamic and results-driven Process Excellence Manager to lead strategic initiatives that drive operational efficiency, quality improvement, and customer satisfaction. The ideal candidate will bring deep expertise in process optimization, a strong foundation in Six Sigma methodologies, and a proven track record in the insurance sector.Key...

  • Quality & Process Excellence- Lead- For Education Sales Counsellors

    23 hours ago

    Bengaluru, Karnataka, India ALLEN Career Institute Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the RoleWe are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or...

  • Lead - Training & Quality Excellence

    2 weeks ago

    Bengaluru, Karnataka, India OneOrigin Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *OneOrigin, whereinnovationmeetsimagination* Based in Scottsdale, AZ and Bangalore, India, we're on a mission to harness the power of AI to transform the way Higher Education institutions operate. Our cutting-edge software solutions streamline administrative processes, enhance student engagement, and empower data-driven decision-making.Whether it's...

  • Assistant Manager

    7 days ago

    Bengaluru, Karnataka, India, Karnataka Tata Consumer Products Full time

    Financial Outcomes Responsible for Operational Delivery Customer Management and Communication Leadership & People Management Cross Functional Activities Process Improvement Planning Continuous improvementCustomer Service The role will be required to manage and lead teams monitoring all quality processes for the SSC. The role would be...

  • Process Excellence Manager

    19 hours ago

    Bengaluru, Karnataka, India Urban Company (UC) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Overview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...

  • Process Excellence Head

    18 hours ago

    Bengaluru, Karnataka, India Moolya Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Overview:Moolya is seeking a Process Excellence Head to lead our PMO and Process Excellence team. You will drive process andoperationsimprovementinitiativesacrosstheorganization,enhancing efficiency, customer service, and cost reduction. Partnering with cross-functional teams, you will create and implement effective process improvement solutions. Your...

  • Process Excellence Manager

    22 hours ago

    Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Manager – Process ExcellenceWork Location:Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking aManager – Process Excellenceto strengthen systems and drive a culture of continuous improvement.What you'll doEnsure company processes are documented,...

  • Process Excellence

    1 week ago

    Bengaluru, Karnataka, India Node Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Drive operational excellence through process improvement initiatives* Ensure compliance with regulatory standards* Lead product helpdesk operations for business excellence

  • Quality Lead

    6 days ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:Lead Consultant QualityCompany OverviewInfosys BPM is a leading provider of end to end transformative business process management BPM services for our clients across the globeOur integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address...

  • QAC Executive

    1 week ago

    Bengaluru, Karnataka, India AVA Cholayil Health Care Private Limited Full time ₹ 36,00,000 - ₹ 48,00,000 per year

    JOB PROFILE OF EXECUTIVE QACEducational Qualification : Graduate / MSC ChemistryDesignation : Executive - QAPreferred ProfileKnowledge Experience in : Compliance with GMP, SOPs, Review the quality of raw materials, packaging materials, and finished products and IPQC activities.Experience : Minimum 3 to 4 YearsCTC : 3L to 4L PAIndustry : FMCG (Except food...