
Quality & Process Excellence- Lead- For Education Sales Counsellors
1 day ago
About the Role
We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counselling quality governance and excellence.
Key Responsibilities
- Design and publish weekly QA adherence reports for inside counseling and front-office teams.
- Conduct process audits and ensure script adherence through QA scorecards.
- Standardize process maps for top counseling workflows and document best practices.
- Identify recurring non-compliance issues and recommend corrective actions to the Training team
- Collaborate with CRM and Analytics teams to ensure processes are embedded and measurable.
- Drive continuous improvement initiatives (e.g., reducing lead response time, improving handoffs).
Key Skills & Qualifications
- 6-7 years of experience in process quality, operations excellence, or call QA.
- Strong skills in process mapping, SOP design, and lean/quality tools.
- Experience in sales/counseling/service, QA, or compliance frameworks.
- Excellent communication and stakeholder management skills.
- Familiarity with call monitoring tools, QA frameworks, or ISO/Lean certifications a plus.
What We Offer
- A critical role in shaping how counselors and counseling teams work every day.
- Opportunity to directly influence process adoption and business outcomes.
- Headroom to grow into a broader counseling Excellence & Governance leadership role over time.
About the Organization:
Allen is an education powerhouse in the coaching industry with 36+ years of teaching experience, 30 L+ students mentored, 7.4K + Top notch faculty offering specialized coaching to students for competitive exams (JEE Main & Advanced) and NEET. Allen also offers programs for students for those participating in international Olympiads.
Allen is known for its comprehensive academic system, experienced faculty and various learning platforms like classroom, distance and e-learning.
-
Education Counsellor
1 week ago
Bengaluru, Karnataka, India Unext Learning Full time ₹ 28,000 - ₹ 42,000 per yearEducational Counsellor Job OpeningPosition & LocationPosition: Educational CounsellorLocation: MG Road, BangaloreWhy Join Us?Be part of a dynamic EdTech company transforming student learning.Value fresh ideas and a growth mindset.Opportunity to grow your career in the booming EdTech industry.Key ResponsibilitiesInteract with prospective students/parents to...
-
Quality & Process Excellence- Lead
1 day ago
Bengaluru, Karnataka, India ALLEN Career Institute Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the RoleWe are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but...
-
Education Counsellor
1 week ago
Bengaluru, Karnataka, India Lets Set Destinations Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are seeking an Educational Counsellor to guide students in academic and career planning, support admissions, provide counselling, and ensure student success through strong communication skills and knowledge of educational systems and programs.
-
Education Counselor
3 days ago
Bengaluru, Karnataka, India Nitu International Education Full time ₹ 1,60,000 - ₹ 2,64,000 per yearAn Education Counsellor is responsible for guiding students and parents in making informed academic choices by providing accurate information about courses, curriculum options, and career paths. The role involves understanding each student's interests and goals, offering personalized advice, and assisting with the admission process. The counsellor also...
-
Educational Counsellor
1 week ago
Bengaluru, Karnataka, India Fullinfaws College Full time ₹ 3,24,000 - ₹ 3,60,000 per yearJob Title: Educational CounsellorLocation:JP Nagar 3rd Phase, MG Road, Thanisandra, Bengaluru (On-site)Work Schedule:6 days a weekSunday is a fixed day offCompensation (Take-home Salary):For Freshers (Graduates): ₹30,000 to ₹34,500 per monthWith prior sales experience (any domain): Up to ₹37,000 per monthExperience in EdTech: Up to ₹50,000 per...
-
Hiring Admission Counsellor
1 day ago
Bengaluru, Karnataka, India Mdn Edify Education Full time ₹ 4,00,000 - ₹ 6,00,000 per yearGreetings We are thrilled to inform you that we have an exciting job opportunity for the position of Admission Counsellor for Edify School Kamlapur location. Required Candidate profileAn Admission Counsellor is a professional at educational institutions to guide students through the admissions process. Executing tasks allocated to back-end operations of...
-
Hiring Admission Counsellor
3 days ago
Bengaluru, Karnataka, India Mdn Edify Education Full time ₹ 6,00,000 - ₹ 8,00,000 per yearGreetings We are thrilled to inform you that we have an exciting job opportunity for the position of Admission Counsellor for Edify School Walajapet, Y N Hosakote location. Required Candidate profileAn Admission Counsellor is a professional at educational institutions to guide students through the admissions process. Executing tasks allocated to back-end...
-
Education Counsellor
2 weeks ago
Bengaluru, Karnataka, India Spectahire Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilities :Connect with potential students via calls, WhatsApp, and emails to understand their career goalsCounsel students on available courses, program benefits, and career outcomesManage leads efficiently and convert inquiries into enrollmentsFollow up with prospects and ensure a smooth onboarding experienceMaintain detailed records of...
-
Academic Counsellor- Bangalore
22 hours ago
Bengaluru, Karnataka, India Henry Harvin Education Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRoles:--Call leads, send emails, Follow-up & convert into sales-Deal with the existing customers regarding the product and convert it-Post-sales coordinate proper execution of the training program-Excellent decision making and negotiation skills Required Candidate profileGood in communication & interpersonal required.Must be good in negotiation & convincing...
-
Education Counsellor
5 days ago
Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 30,000 - ₹ 42,000 per yearHiring Inside Sales Academic Counsellor | EdTech | BangaloreHello Professionals,We are hiring for India's leading EdTech organization for Bangalore location.Location : Bangalore (MG Road)Eligibility Criteria -Graduation is mandatoryAny Fresher or Experienced can applyLanguages required - English & Hindi-(Should have fluency in both languages).Key...