Senior Manager, Operational Effectiveness

Job ID: 41716

Location: Bangalore, IN

Area of interest: Governance, Risk Management & Compliance

Job type: Regular Employee

Work style: Office Working

Opening date: 7 Oct 2025

Key Responsibilities

Processes

• Ensure adherence to the Bank's frameworks, policies, and standards in identifying, assessing, monitoring, and reporting of operational risks for the processes in ERM including recording in M7 system.
• Ensure key frameworks and policies (ORTF, DQMF, Model Risk, TPRM, Compliance Risk Type Framework, etc.) are implemented effectively within the department and provide quality assurance on the design of the control measures and monitoring plans.
• Work with the respective Global Process Owners to ensure risks identified in the processes are mitigated via effective controls designed which are monitored at regular frequencies.
• Engage with the Group Operational Risk Officer(s) and Risk Framework Owners to ensure appropriate independent reviews have been completed and the feedback/gaps addressed by the Global process owners.
• Support GPO and teams in completing the Annual/Trigger Event RCSA Review
• Identifying non-standard processes, report to Group Process Owner/delegate to support them in implementing appropriate control mechanisms.
• Having regular dialogue with key stakeholders to keep abreast of issues, process & product changes, regulatory changes, new policies, compliance reviews and audits.
• Collaborate with Group Process Owner/delegate on their processes guiding them on RRAs, RCSA, CST/KCI/KRI findings, etc.
• Support Governance RFO as 2nd LoD to review and challenge Enterprise Stress Testing independent testing performed by 1LoD.
• Represent the department in various forums / meetings on all matters pertaining to Operational Effectiveness
• Project Management and delivery of key projects within the enterprise risk team (if any)

Risk Management

• Take personal responsibility for understanding the risk and compliance requirements of my role.
• Understand and comply with applicable laws and regulations, the Groups policies, procedures, and the Group Code of Conduct.
• Effectively identify, escalate, mitigate, and resolve risk and compliance matters.
• Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.

Governance

• Review independent control testing undertaken by Group Risk Enterprise Risk Management under the Operational Risk Framework (ORF).
• Monthly KPI report preparation and reporting to Head, Operational Effectiveness.
• Providing 2LOD inputs to relevant stakeholders for assurance papers which is submitted to GSTF, GRC, BRC and other forums as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• GPO Teams
• Group Internal Audit (through GPO team's engagement)
• M7/AskOR Team
• RFO Teams

Other Responsibilities

Embed Here for good and Group's brand and values in Group Risk Enterprise Risk Management.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications

• Education-Bachelor's degree and master's from a recognised university
• Training-Min 15 years working experience in banking operational risk management or related field
• Languages-English (primary)

Skills and Experience

• 1LOD / 2LOD experience in risk

• Experience in control testing

• Report writing

• Microsoft Programs (Excel, Word, PowerPoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.