Senior Operations Manager

About Flexiple

Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers & designers. Our invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make us a must-have for every company. With over 600,000 monthly visitors, a talent network of 45,000 professionals worldwide, and $7.5M+ in freelancer payouts, we've helped 240+ companies scale with top talent. We are now on an ambitious journey to scale to $50M revenue by 2026, and need a driven Senior Operations Manager to lead the execution and delivery of talent solutions for our clients

Role Overview

As a Senior Operations Manager focused on Talent Delivery, you will own the critical, high-volume operational processes required to place top-tier talent with our diverse clients. Your goal is to ensure the fast, organized, and effective movement of talent through the entire delivery cycle. This job demands a services or B2C operations mindset: you must be highly organized, data-driven, and proactive in managing people-facing processes at scale.

What You'll DoTalent Delivery & Client Execution

• End-to-End Delivery: Manage and execute the complete operational process for talent placement, from candidate discovery and qualification to negotiation and final delivery to client roles.

• Strategic Pipeline Building: Proactively build and maintain a robust, ready-to-deploy talent pipeline by engaging high-quality passive candidates through various channels. Be an extrovert who thrives on high-volume outreach and managing initial conversations.

• Client and Talent Coordination: Serve as the key coordination point between client hiring managers, our internal teams, and the external talent, ensuring seamless communication and process flow.

• Candidate Experience: Ensure every candidate has a fast, clear, and positive experience, reflecting well on Flexiple's service quality.

Process Ownership & Optimization

• Data-Driven Process: Use key metrics and conversion rates to create, measure, and optimize operational processes for speed and effectiveness across different client projects.

• System Management: Strategically identify and pipeline passive candidates for challenging or future client requirements (Talent Mapping).

• Offer Coordination: Expertly manage the final negotiation and closing process to secure talent efficiently, balancing candidate expectations with client requirements.

Business Insight & Ambassadorship

• Market Insight: Share real-time market and trend data with our business development teams to keep Flexiple competitive in its service offerings.

• Service Ambassadorship: Be a confident representative of Flexiple's high-quality service and process excellence throughout the entire talent delivery journey.

Who are you?Education & Background

• Education: B.Tech is strongly preferred due to the technical nature of our client requirements (e.g., engineering talent).

• Experience: 2–5 years of hands-on experience in a high-volume Operations or Account Management role.

• Industry Focus: Must have experience in an operations role at a services or B2C company (like Staffing, Consulting, or high-touch B2C delivery), demonstrating an ability to manage complex, people-heavy execution.

Core Skills

• Fearless Outreach & Execution: Proven ability to proactively find and engage high-quality passive talent. You must genuinely enjoy talking to people and handling initial, sometimes tricky, conversations.

• Process-Driven Execution: Highly focused on creating and improving structured operational processes. You use data to make things faster and better.

• Grit and Ownership: Possesses the resilience and tenacity required for a fast, ops-heavy job. You thrive when tackling tough execution goals and owning the entire talent delivery cycle.

• Negotiation & Closing: Great at managing offers and coordinating complex closures. (Experience in roles focused on driving revenue/performance is a strong bonus.)

Why Join Us?

• Chief Happiness Officer: Work alongside Rocket , our in-house bundle of joy, who keeps the energy high and stress low.

• Impact & Growth: A high-responsibility role from day one, offering fast learning and a direct impact across many different client industries.

• Exposure: Direct access to founders and leaders, plus high exposure to various client organizations.

• Culture: A flat, transparent, and collaborative environment where every voice matters.

• Benefits: Comprehensive corporate insurance coverage.

Location: Bengaluru
Model: On-site
Experience: 2 to 5 years

If you're ready to be the key driver of operational excellence and talent delivery for our clients, Flexiple is the place for you.

---