Tech Process Senior Associate

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview
As Tech Process Senior Associate, you will be responsible for remotely assisting customers in implementing the codes for successful set up of Google's digital marketing products.

Position Responsibilities

• Facilitate 6-7 hours of phone consultations daily with the customers (outbound & Inbound)
• Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques
• Create Shopping Campaigns and help them resolve the errors in the feed/ campaign optimization.
• Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measure
• Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Skills

• Minimum 2-3 years of experience in technical customer support.
• Strong communication, customer service, relationship management and support skills with Spoken Language Fluency, Phone Support Etiquette
• Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools)
• CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage
• HTML Basic/ Javascript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3
• Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Certification(s)

• Advanced CMS proficiency (Shopify, Wordpress, wix, Magento etc.)
• Website maintenance
• Working Knowledge on the below :
• Google Ads Basics,Google Analytics,Google Tag Manager,Attribution Models,Global Site Tag,Digital marketing/ Online advertising

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-