Senior Operation Manager for D&A

6 days ago

Bengaluru, Karnataka, India ABB Full time ₹ 12,00,000 - ₹ 18,00,000 per year

W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.

Stanowisko To Podlega
IS Service Owner

As an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.

In This Role, You Will Be Responsible For

  • Building, maintaining, and continuously improving the application operations framework in alignment with customer needs and the IS operating model.
  • Overseeing daily operations of the application portfolio—including Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutions—ensuring effective execution of incident, problem, change, and release management processes.
  • Managing service delivery from internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
  • Acting as the single point of contact for customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
  • Ensuring compliance with all security, regulatory, and governance requirements across assigned applications.
  • Gathering and analyzing feedback from customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.

  • Serving as People Manager for assigned team members by:

  • Setting clear goals and expectations

  • Conducting regular performance reviews
  • Supporting individual development plans
  • Fostering a collaborative, inclusive, and high-performing team culture

  • Identifying and addressing skill gaps through coaching, training, and mentoring

  • Preparing and leading OpCo and SteCo meetings with senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.

Key Requirements

  • A Bachelor's degree in a technical discipline (e.g., Computer Science, Engineering, Information Systems)
  • 10+ years of experience in Data Modeling, Data Warehousing, People Management, and IT Operations
  • 2+ years of hands-on experience with Snowflake and Microsoft Azure

  • Strong knowledge of:

  • Data warehouse architecture, ETL tools, and business requirements gathering

  • Software development methodologies (e.g., Agile, DevOps)
  • ITIL frameworks and best practices

  • Programming languages, particularly SQL

  • Fluency in English (spoken and written, minimum C1 level)

  • A mindset focused on innovation, ownership, and continuous improvement
  • IMPORTANT: This role requires the candidate to be based in Bangalore or able to work from our Bangalore office 2–3 times per week (mandatory requirement).

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