Senior Operations Manager Housekeeping Services

2 weeks ago


Bengaluru, Karnataka, India Kumar Full time ₹ 7,20,000 - ₹ 9,00,000 per year

Position Title: Senior Operations Manager Housekeeping Services

Department: Operations

Reporting To: GM – Operations / VP – Operations / Director – Facility Management

Location: Bangalore

Requirement: Immediate

Position Summary:

The Senior Operations Manager – Housekeeping Services will oversee and optimize housekeeping operations across multiple client sites. The role ensures service excellence, regulatory compliance, and effective team leadership.

Key Responsibilities:

Manage daily housekeeping operations across multiple client locations.

Develop and implement SOPs for housekeeping services.

Ensure high standards of cleanliness, hygiene, and safety.

Monitor manpower deployment, rostering, training, and performance.

Conduct site inspections, audits, and quality checks.

Manage vendors, supplies, equipment maintenance, and inventory.

Address client feedback and maintain strong client relationships.

Drive cost optimization without compromising quality.

Ensure compliance with labor laws, safety guidelines, and policies.

Mentor operations staff to build a culture of discipline and service excellence.

Job Requirements

Qualifications & Skills:

Graduate in Hotel Management / Facility Management / Business Administration (Master's preferred).

8–12 years of experience in housekeeping/facility management, with 4–5 years in operations leadership.

Strong knowledge of housekeeping processes, manpower planning, and quality assurance.

Proficiency in MS Office and facility management systems.

Excellent leadership, interpersonal, and client management skills.

Strong problem-solving, organizational, and decision-making abilities.

Core Competencies:

Service Excellence

Operational Leadership

Client Relationship Management

Efficiency & Cost Control

Compliance & Safety

Career Progression:

General Manager – Operations Head of Operations Director – Facility Management

Compensation: 7.2 – 9 LPA


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