Desktop Administrator
2 days ago
Job Title: Desktop Administrator
Location: Mumbai, India
Experience: 1 - 3 Years
Industry: Telecom / IT
Employment Type: Full-time
About the Role
We are looking for a proactive and technically skilled Desktop Administrator to provide on-site and remote support for users within a fast-paced IT and telecom environment. The role involves maintaining hardware, software, and networking systems to ensure smooth and uninterrupted operations.
Key Responsibilities
- Respond promptly to client support requests and diagnose the nature of technical issues.
- Provide on-site or remote troubleshooting for hardware, software, and connectivity problems.
- Install, configure, and maintain desktops, laptops, peripherals, and operating systems.
- Perform software upgrades and patches as required.
- Troubleshoot and resolve network connectivity, call center applications, and VoIP-related issues.
- Address agent login problems, call drops, and latency issues.
- Resolve headset and microphone issues for end users.
- Advise users on appropriate hardware or software upgrades.
- Provide basic user training on computer operations and IT tools.
- Maintain documentation of incidents, resolutions, and system configurations.
Requirements
- Bachelors degree or diploma in Information Technology, Computer Science, or a related field.
- 1 - 3 years of experience in desktop support or IT administration.
- Hands-on experience in troubleshooting Windows OS, MS Office, network connectivity, and hardware components.
- Experience supporting call center or telecom applications preferred.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and remain calm under pressure.
- Customer-focused with strong analytical and problem-solving abilities.
Preferred Skills
- Familiarity with Active Directory, remote desktop tools, and ticketing systems.
- Basic understanding of LAN/WAN and VoIP setups.
- Certifications such as CompTIA A+, MCSA, or CCNA will be an advantage.
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