Desktop Support Engineer

5 days ago

Mumbai, Maharashtra, India Interspence Solutions Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Kamala mills compound Parel.

Employment Type: Full-Time | On-Site

Timings: 9-6pm alternate Saturday off

Role Overview:

We are seeking a skilled and customer-focused Desktop Support Engineer to join our in-house IT team. This role is responsible for providing technical support and troubleshooting services to internal users across hardware, software, and network-related issues. The ideal candidate will ensure smooth day-to-day operations of desktop systems and contribute to a secure and efficient IT environment.

Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Troubleshoot software and hardware issues in a timely and effective manner.
  • Manage user accounts, permissions, and access rights in Active Directory and other systems.
  • Support remote access tools (VPN, RDP) and mobile device management.
  • Maintain inventory of IT assets and ensure proper documentation.
  • Collaborate with other IT team members to resolve complex issues.
  • Ensure compliance with company IT policies and security protocols.
  • Assist in onboarding/offboarding employees with IT setup and recovery.
  • Provide training or guidance to users on basic IT practices and tools.

Required Skills & Qualifications:

  • diploma in IT, Computer Science, or related field (or equivalent experience).
  • 13 years of experience in desktop support or IT helpdesk roles.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks efficiently

Reporting To: IT Manager / Systems Administrator

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