Desktop Support Specialist
13 hours ago
Job description
Job Title: Desktop Support Engineer – L2
Experience: 3 Years
CTC: ₹4-5 LPA
Location: Mumbai ( Onsite)
Employment Type: Full-time
Job Summary:
We are looking for a skilled Desktop Support Engineer - L2 to provide technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. The ideal candidate should have 3 years of experience in IT support and be proficient in handling escalations, system administration, and user support.
Key Responsibilities:
Provide Level 2 support for desktops, laptops, printers, and other IT peripherals.
Troubleshoot hardware, software, and network connectivity issues.
Manage Active Directory (AD), user account setup, and permissions.
Install, configure, and maintain Windows/Mac OS, applications, and security patches.
Support and troubleshoot Microsoft Office 365, Outlook, and email configurations.
Handle remote support and on-site troubleshooting for end users.
Assist in managing antivirus, security updates, and data backups.
Coordinate with L3 support teams and vendors for issue resolution.
Maintain IT asset inventory and documentation.
Required Skills & Qualifications:
3 years of experience in desktop support or IT helpdesk.
Strong knowledge of Windows OS, Active Directory, and Office 365.
Experience with network troubleshooting (LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP).
Hands-on experience with remote support tools (e.g., AnyDesk, TeamViewer, SCCM, or similar).
Good understanding of IT security, patch management, and endpoint protection.
Ability to handle hardware troubleshooting and software installations.
Strong problem-solving and communication skills.
Preferred Certifications (Optional but a Plus):
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+ or Network+
ITIL Foundation Certification
Why Join Us?
Opportunity to work in a dynamic IT environment.
Exposure to new technologies and career growth.
Competitive salary and benefits package.
If you meet the above requirements and are excited to be part of our team, apply now
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