Desktop Support
10 hours ago
Job Summary:
- We are looking for a skilled Desktop Support / End User Support Engineer with hands-on experience in Cybersecurity and Mobile Device Management (MDM).
- The ideal candidate will provide technical assistance to end users, ensure secure IT operations, and manage endpoint devices across the organization.
Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage and support MDM tools for mobile and endpoint devices.
- Implement and maintain cybersecurity best practices for end-user systems.
- Install, configure, and update operating systems and applications.
- Manage user accounts, permissions, and access rights in Active Directory or similar tools.
- Coordinate with IT teams to resolve escalated issues efficiently.
- Maintain documentation of incidents, solutions, and configurations.
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