Patient Relation Executive

5 days ago


Attapur, Telangana, India Zoi Hospital Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Patient Relations Executive

Hospital Name: Zoi Hospitals

Location: Hyderabad, Attapur

Job Summary:

The Patient Relations Executive serves as a liaison between patients, their families, and the healthcare facility. They are responsible for managing patient feedback, resolving complaints, and ensuring that patient concerns are addressed promptly and effectively. This role requires strong communication skills, empathy, and a deep understanding of healthcare regulations and patient rights.

Key Responsibilities:

  • Patient Communication:
  • Serve as the primary point of contact for patients and their families regarding non-clinical issues.
  • Address patient concerns, complaints, and inquiries in a timely and professional manner.
  • Provide clear information to patients about hospital policies, procedures, and services.
  • Complaint Resolution:
  • Investigate patient complaints and work with relevant departments to resolve issues.
  • Document all complaints, resolutions, and follow-up actions in the patient relations management system.
  • Escalate unresolved issues to higher management when necessary.
  • Patient Advocacy:
  • Act as an advocate for patients, ensuring their rights are upheld and their voices are heard.
  • Educate patients and their families about their rights and responsibilities within the healthcare setting.
  • Collaboration:
  • Work closely with healthcare providers, administrative staff, and other departments to ensure a coordinated approach to patient care.
  • Participate in multidisciplinary meetings to discuss and resolve patient-related issues.
  • Data Management and Reporting:
  • Maintain accurate records of patient interactions, complaints, and resolutions.
  • Prepare reports on patient satisfaction trends and recommend improvements to enhance patient experience.
  • Patient Satisfaction Programs:
  • Assist in the development and implementation of patient satisfaction surveys and feedback programs.
  • Analyze survey data and feedback to identify areas for improvement in patient care and service delivery.
  • Training and Development:
  • Provide training to staff on effective communication, patient rights, and customer service best practices.
  • Stay updated on industry trends, patient care standards, and healthcare regulations.
  • Compliance:
  • Ensure compliance with healthcare regulations, such as HIPAA, and other relevant laws.
  • Assist in the preparation for accreditation and audits by regulatory bodies.

Skills:

  • Strong interpersonal and communication skills.
  • Ability to manage sensitive situations with empathy and professionalism.
  • Knowledge of healthcare laws, patient rights, and regulations.
  • Proficient in using patient relations management software and Microsoft Office Suite.

Intrested candidates can share their CV on [ ]

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



  • Attapur, Telangana, India Zoi Hospital Full time ₹ 1,59,408 - ₹ 2,79,036 per year

    Key Responsibilities of an Operations Executive (IP):Take daily rounds with doctors and ensure smooth patient coordination.Coordinate and arrange cross consultations with other departments.Follow up on patient payments and billing updates.Assist patients and attendants with financial counselling when needed.Identify and immediately inform about red flag...

  • Account Executive

    2 weeks ago


    Attapur, Telangana, India Innvopage Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description:Job Summary:We are seeking a detail-oriented and experienced Accountant with 4–6 years of professional experience to manage accounting operations, including GST filing, financial reporting, and day-to-day administrative tasks. The ideal candidate should also be proficient in preparing quotations, tender documents, and working with...

  • Junior Oracle DBA

    2 weeks ago


    Attapur, Telangana, India Global IT Services HUB Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    Job title: Junior Oracle DBALocation: HyderabadExperience: 2-3 YearsWe are seeking a motivated Oracle Database Administrator with 2 years of hands-on experience to join our infrastructure support team. The ideal candidate will have foundational DBA skills with specific exposure to Oracle environments running on SPARC servers and utilizing ZFS storage. In...


  • Attapur, Telangana, India Global IT Services HUB Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    Job title: Junior Systems AdministratorLocation: HyderabadExperience: 2-3 YearsJob Description: Junior Systems Administrator (SPARC, ZFS & Virtualization)Role Summary:We are seeking a skilled and motivated Systems Administrator with a focus on storage, virtualization, and server infrastructure to join our dynamic IT operations team. The ideal candidate will...


  • Attapur, Hyderabad, Telangana, India Revive rehab hospital Full time

    we at revive rehab hospital looking for patient relation exicutive who can take care of patients and other related services. **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to Friday - Morning shift - Night shift - Rotational...


  • Attapur, Hyderabad, Telangana, India Zoi Health Pvt Ltd Full time

    **Responsibilities**: - **Patient Billing**: - Generate accurate bills for outpatient services. - Verify patient information, insurance details, and eligibility for coverage. - **Insurance Claims Processing**: - Prepare and submit insurance claims for outpatient procedures in a timely manner. - Communicate with insurance companies to resolve claim...


  • Attapur, Hyderabad, Telangana, India Vision Prime Services Pvt Ltd Full time

    Job description: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Qualification : Any Graduate Experience: 1year above Skills: Good English, Grooming **Salary**:...


  • Attapur, Hyderabad, Telangana, India Germanten Hospital Full time

    Roles & Responsibilities: - Making Outgoing or Incoming Calls - Explain hospital Services - Take feedback and any other queries - Handle Patient/Client Queries. - should have hospital experience Skills: Should have better communication skills in both Telugu & Hindi, English Educational Qualification: Preferably any science or medical-related...

  • Accounts Executive

    6 days ago


    Attapur, Hyderabad, Telangana, India Zoi Health Pvt Ltd Full time

    **Job Title**: Accounts Executive **Company**: Zoi Hospitals **Location**: Attapur **About Zoi Hospitals**: Zoi Hospitals is a leading healthcare provider dedicated to offering comprehensive medical services of the highest quality. With state-of-the-art facilities and a team of skilled professionals, we strive to deliver exceptional healthcare experiences...


  • Attapur, Hyderabad, Telangana, India Ankura Hospital Full time

    Job description: **Date**:26-Aug-25 **Timings**: 10 AM - 4 PM **Interview Location**: Gowra Fountainhead,5th floor,#506, Huda Techno enclave, HITECH City, Madhapur, Hyderabad, Telangana - 500081. **Contact HR**- 8712693244 **Role & responsibilities** - Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports. -...

  • Ip Billing

    2 weeks ago


    Attapur, Hyderabad, Telangana, India Vision Prime Services Pvt Ltd Full time

    **Responsibilities**: - Review inpatient medical records and documentation to accurately assign diagnosis and procedure. - Prepare and submit electronic claims for inpatient services to insurance carriers, ensuring compliance with payer requirements, regulations, and hospital policies. - Verify patient insurance coverage and eligibility, obtaining...

  • Sales Executive

    2 weeks ago


    Attapur, Hyderabad, Telangana, India Pro Solar Security Full time

    **Job Summary**: **Key Responsibilities**: - Identify and pursue new sales opportunities through cold calling, networking, and lead generation. - Present, promote, and sell products/services to existing and prospective customers. - Understand customer needs and requirements to recommend suitable products or solutions. - Maintain strong, long-lasting...


  • Attapur, Hyderabad, Telangana, India St. Joseph's Junior & Degree College Full time

    **Job Opportunity: Computer Operator cum Admin** **Institution**: St. Joseph’s Junior & Degree College **Location**: Pillar No. 177, Attapur, Hyderabad **Timings**: 8:30 AM - 5:00 PM **Salary**: ₹15,000 - ₹18,000 per month **Responsibilities**: - Handle data entry, documentation, and university-related admin work - Maintain records, prepare reports,...


  • Attapur, Hyderabad, Telangana, India Zoi Health Pvt Ltd Full time

    **Job Title: Marketing & Sales Manager** **Name of the organisation: Zoi Health Pvt. Ltd** **Key Responsibilities**: - **Marketing Strategy**: - Develop and implement comprehensive marketing strategies to promote products/services. - Conduct market research to identify trends, customer needs, and competitive landscape. - Create and manage marketing...